Insights data missing

Questions & Help
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1

Hi,

Today I discovered that I can no longer view any historical data in Insights for any device attribute.

  • In the Android app, all graphs says “There’s no data yet”

  • I also tried Insights via the web interface, which will timeout with the message “Timeout after 10000ms”

  • No matter which device or attribute I select, adding a graph always results in a timeout

Insights was working normally a couple of days ago, and this Homey has been running without issues for about a year.

What I’ve already checked / done:

  • Restarted Homey (several times)

  • Verified that the issue affects all devices, not just a specific one

  • Confirmed the same behavior both in the app and via the web

Additional context:

  • This affects only one Homey (others work fine)

  • I have automatic cloud backups, but I’m hesitant to restore without understanding the root cause

  • The system includes energy monitoring and several sensors with regular Insights logging

Has anyone experienced something similar?

  • Could this indicate a corrupted Insights database?

  • Any recommended steps before doing a factory reset + restore?

Any input or guidance would be greatly appreciated.

Thanks!

2

Which Homey model?

3
  1. Home Pro 2023
    And I have seen that I can add some graphs in insights web but it will take absurd long time. “Last hour” will take 5 minutes to generate.
    ”Today” will take 30+ minutes
4

Sounds like “bitrot”, a corrupted database or storage (eMMC) wear.
Before restoring a backup (imho a factory reset prior to that isn’t needed):
I suggest to create a ticket @ homey.app/support, and add a system diagnostic report, maybe Athom can find a cause.

BTW Did you change anything in your network / router,
Please read about this fix :

5

I did see that post and I have always had NTP-service enabled in my pfsense router, but I did try to disable it - without any luck. I will create a ticket and contact support.

If this is a common issue (corrupted storage) I am considering switching over to the self-hosted server where I can use SSDs, Raid and maybe another filesystem

6

The storage being corrupted after one year is very unlikely. Everything is possible, but it’s just unlikely and not common.
In the early days a user discovered there were way too many writes to the storage, causing wearing it out in just a few years, which was fixed at some point some 1.5y ago.

1 Like
7

Update: The problem went away by unpowering my homey for 10 minutes and start it again. Reboot did not help, it needs to be powered off for a while.

8

I am having the same problem. My Homey Pro 2026 is less than two weeks old. Every Insights graph for every device is blank. A spinning icon suggests that it is working on it but then an alert is posted: Timeout after 10000ms.

I cycled power on the Homey as suggested here and the problem, indeed, went away only to return a few hours later.

9

For how long did you power off your Homey? I do not understand the logic behind it but it seems that it is neccessary to turn it off for at least 5 minutes. Maybe it clears som cache older than X minutes after a power off.

10

The logic behind powering electronics off for a while is usually to allow capacitors holding charge to fully drain. However, that does not seem to apply in my case. Twice since my post (once just now) I have simply rebooted to clear the problem. Of course, I should not have to do reboot every time I want to see a graph.