Homey disconnects on dual band wifi

Got a Homey Pro (Early 2023).
Connected this to my TP-Link X60 Deco mesh wifi.
Got disconnected after 10 min. Then it continue to connect/disconnect.
Problem is that the Deco router only publish one network and this network contains both 2,4 & 5 GHz bands.
I disabled the 5 GHz band and Homey worked fine. After 4 days I enabled 5 GHz and the problems started again.
Repeated the above one more time with the same result.
My current solution is that I hoked up Homey direct to my ethernet (with cable adapter).

But the dual band bug needs to be addressed.

Please contact Athom about this: https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request

Thanks for the quick response.
Have reported it to Athom now.

BEST REGARDS
/Anders :slight_smile:

any response from athom? i have the same issue with x20 deco units.

Yes.
Solution is to set a fixed ip-address for your Homey in your router.
Problem with mesh it seems, sometimes your unit switches between mesh-ap, and then it gets a new ip-address.

After I set a fixed ip I worked stable.

Also noticed another issue.

When I have had a power outage.
Live in the country and have a sensitive earth fault breaker…so it happens.
After power is back homey starts to connect/disconnect again.
If I then restart Homey from the app it becomes stable again.

Best regards

/Anders

hey there. thank you for the answer. unfortunately, I already had the homey IP address reserved. I have also tried to enable/disable the Mesh function for the homey bridge in the deco app. I have tried to restart the homey fresh as you suggested but it anyways starts disconnecting/connecting after some time again. Seems to me, instead of waiting for some magic FW fix, I will have to buy the ethernet adapter + add another deco node close to it just to have the ethernet connection around (I do not want to have a cable through my entire living room)…

Hi

Ok, hope you find a solution.
I have the ethernet adapter, but still needed to set a fixed ip-address.
My home network is messy, so I first did set the fixed address in the deco main-unit.
Then I realized I need to set it in my fiber-router (which also is a wifi-router), must have this to unlock fiber from my internet provider.

Best regards
/Anders

The same problem (Deco X50-DSL). Static IP, mesh function disabled for Homey device and nothing. The Homey device still struggling with connection to Wi-Fi.

This issue has existed for so long that we should assume it can’t be fixed. Either set up a WiFi network specifically on 2.4Ghz, or consider getting the Ethernet adapter (if you have an HP2023 or newer).

Have you tried rebooting the Deco system? Is the FW up-to-date? Did you lock it to the Deco which is closest to the Homey?

Yes for everything. But I don’t see the Homey device in online list in Deco app. It looks like offline. In online list is only for few minutes after I deleted Homey device in Deco app and “connected to” is unknown. Turning off 5GHz WiFi helps, but I don’t want to split 2.4 and 5 GHz SSIDs. Just I ordered the Ethernet adapter.