A few days ago I started to get messages every few seconds on my phone the bridge was offline. Going into my main bedroom where it’s located after becoming a satellite to the Pro I bought a few months after it (yes I was impressed with Homey) the ring showed the normal spectrum pattern.
As an attempt to stop the incessant pinging of messages that a homey which appeared okay was offline I tried a power cycle and disaster. Instead of a spectrum just a white ring. Which according to Homey Bridge ring colours means it’s starting. I left it for about an hour and still just a white ring. I’ve got a large number of items (laptop, mac, pc, etc) on my wifi network in the house they where all fine.
So I powered it down and left it powered off for approx. 3 hours before trying powering it up again.
Still no luck just a white ring.
So just in case it was a wifi signal I brought it downstairs to the same room as the Homey Pro which was fine, next to my Mac Mini both of which where accessing Wifi with no problem.
Still a white ring.
In case it was a WiFi issue I tried rebooting my router. It came back up everything else came back online.
My bridge when powered up continues to display a white ring.
So this is where I am.
Does anyone have a suggestion before I contact Athom ?
Could be wifi issues, could be bridge (hardware) issues…
First try to tune your wifi. In case you didn’t alr.: It’s best to fix the bridge to one AP (prevent it from AP hopping) and create a separate 2.4GHz SSID. A fixed channel can’t hurt either.
This post below is also valid for Homey bridge:
Which to be honest I was expecting the white ring is stuck on starting. It’s not getting to ether red (wi-fi issue) or blue (waiting for config) so as far as I can tell given colours it’s stuck starting up not looking for wifi or lacking a config.
And this is the less than wonderful reply from Athom.
Hello Martyn!
Thank you so much for reaching out to us!
I’m really sorry to hear that you’re having some trouble with your Bridge. It sounds a bit tricky, and unfortunately, it’s something we can’t resolve from here.
Could you please get in touch with Amazon? They’ll be able to help you find the right solution since you purchased it from them, and they handle the warranty.
For now, this is all I can assist you with, so I’ll be closing your ticket.
Wishing you a fantastic day ahead! Best Regards, Daphne Athom Support
So now I’m off the nightmare that is Amazon customer support to try to get my Bridge replaced.
Oh wow… I’ve seen better from Support.
But reading between the lines, they admit the bridge is broken?
You’re aware of the fact wifi is only used / usable for connecting the bridge with your router & internet?
Of course you can use certain wifi + cloud enabled devices with Homey cloud, but this doesn’t need a bridge.
Local wifi enabled devices aren’t supported.
In that case, the Bridge is too overpriced, as it only acts as a simple repeater for Z-Wave and Zigbee (it does nothing for WiFi, as @Peter_Kawa already said).
I don’t know specifically about Z-Wave, but for Zigbee you can buy good quality mains-powered devices that act as a repeater (like a plug or a light) for €10 to €20, and they will offer more functionality than Homey Bridge.
IKEA used to sell a great repeater for €10, with included USB power point, although I can’t find it anymore on my local IKEA website:
