Homey 2023 no zigbee network

Questions & Help
1

HI all,

I have been reading through the forum, but cant find a proper answer what to do.

My issue: I have merged from Homey 2019 to Homey 2023. All backup devices are working, except for Zigbee.
I know its a know issue and I am happy to re-install. However reinstaling also doesnt work.
It concerns mainly Innr SP 220 plugs, which cannot be found via the app, nor if one wants to install as regular Zigbee device.

  • Repairing doensnt work: devices not found
  • Adding a device, same issue
  • Adding a device without first removing, same issue
  • Reset the Homey to factory defaults and tried again, same issue
  • Reset the Zigbee network in the developpers environment, same issue
  • I do not see any Zigbee devices in the environment.

Anybody any other ideas?

Thanks!

2

It’s unclear if you have issues just with INNR devices, or with Zigbee in general.

3

I also cannot find my Philips Hue Bloom, which should work on Zigbee.

Switching back to HP2019 does work.

I unfortunately have no other zigbee devices to test

4

Assuming that you’re putting the devices in pairing mode correctly, it sounds like your Zigbee chip might be faulty. You should probably check with Athom or the seller.

1 Like
5

I guess a IKEA is around the corner and still open :wink:

And yes what @robertklep says, if you are out of options to check you should contact the seller or support.

1 Like
6

Thanks, think that is a logical explaination.

Any means of also checking that myself? Probably only with another Zigbee device (yes, will have cycle over to IKEA :wink: ) In The developers environment it doens state any errors, also when restarting the zigbee network.

At least thank you for your time to think along and reply!

7

Basically, yes. 3x is shipsright :stuck_out_tongue_winking_eye:

1 Like