Can't add INNR RGBW Z3 Bulbs

[Sergio_Guarnone]

Hi, I just got Homey Pro installed today, I already added Qubino sensors for my house shtutters, but I couldn’t find a way to add my INNR smart bulbs.
I tried resetting them multiple times with no results.
I started looking on the web, and I found that some Homey devices have faulty zigbee chip.
So, I looked at the developer portal, but I can’t understand if the zigbee network is down or what, I’m not so skilled in IT.
Here what I see:
NODE ID is set to 0
Network address is 0 too
Last seen is -

The only thing I can try now is go to an IKEA and try one of its zigbee bulb.

Do you have any further suggestions?

Thx

Regards

[Jeroen_Van_Diepen]

Did you used the inner app to add the device or did you used the add zigbee device option?

[Sergio_Guarnone]

I used the INNR app.
However, after some zigbee network reset, I got it working finally.

Thx

[DirkG]

Hm, here the same problem with an INNR SmartPlug a day ago:

INNR SP240 smart plug

Hi, I just got the INNR SP240 plug. When trying to connect it nothing happends. I installed the app, search for the device in the app. It then tells me to hold the power button for 5 seconds and release. I did that, but nothing happens. It will eventually just time out. I tried restarting my homey and completely pulling out the plug. Model Homey (Early 2016) Version 12.2.0

Perhaps you and @dvk8 should report the problem to Athom support, even it’s already solved?

[Sergio_Guarnone]

Apparently the problem is the Zigbee chip.
Rebooting homey does not reset the zigbee network.
To do so you must log in into the developer page.