My fault, I shouldn’t assume…
Tip: Read [Tip] Problems with Homey? and create Topics with enough information to get better responses.
Have you contacted Athom support about the problem adding the device?
And what did you expect resetting Zigbee?
I guess it shouldn’t be necessary to direct Homey consumers to the DeveloperTools if they aren’t developer. Why else would they have them called DeveloperTools …