Hi. I changed my home network provider and needed to change my wifi. But I didn’t have a cloud back-up from Homey (regret it now). Their support website asked me to perform “Activating Setup Mode for Homey Pro”. But now everything is gone and it asks me to configure a new “home”, there was nothing…

Hi Abdul, welcome on this forum … sad day for you. Without a local USB-backup (Homey Pro 2023, or an online backup there is no way that I am aware of that could do a restore of some sort in case you already started setup mode. If your Homey is still in the old setup maybe you could restore the inte…

[image] Abdul_786: I also didn’t get the option to connect to the old home. Is there any way to get my old Homey setup back? Hmmmm… Either it is a bug or you did it wrong, or… [image] Abdul_786: I also didn’t get the option to connect to the old home. afaik there isn’t, it asks to …

First of all, welcome to the Homey Community! To make sure you are aware of the forum rules, please read the Welcome to the forum! post here .

IF you didn’t press the pin for over 30s: When you’ve entered setup mode, in the mobile app, you always have to select ‘+ Add new Homey’, even if it"s your existing Homey! Next, select your Homey model. Next it should find your existing Homey, and you’d be able to configure it. Same info as the…

I hope someone has a solution because otherwise this is going to be a huge timesync. I got new internet at my house. Changed the wifi network following the online instructions (I did this before and it worked well that time although it’s pretty remarkable you can’t simply change the network in setti…

Please read de posts above, If you are sure you didn’t do it wrong: Please contact Athom Support Nothing the Community can do.

You most probably selected an other Homey, or created a Homey Cloud instance without realising (you’re not the first). Please read the post above yours on how to proceed.

Thank you for the swift replies, much appriciated and thank you for merging the topic, I did not find the other one. I don’t think I pressed something wrong. It was working at first, with steady rainbow colors, but then for some reason decided to get into setup mode once more. I did briefly see a r…

No problem. [image] MausNL: is it normal that I cannot re-add any of the Zigbee devices (without pressing a setup-mode-button on the device). When you actually performed a factory reset: yes. Because this results in a ‘new’ Homey, and it can’t know anything about previous paired devices. Bu…

Change WiFi and now is all deleted!

Questions & Help

Rmb February 17, 2025, 2:58pm 3

Maybe this link helps: Changing wifi network - #10 by Peter_Kawa

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Change WiFi and now is all deleted!

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