I am trying to reset a used Homey Pro 2019 that I received. I start it up, turn it upside down to start recovery mode.
Then I open the app and add a new Homey Pro 2019. I connect via Wi-Fi in the app, and it connects, and then I am instructed to go to the website: https://setup.athom.com/ to continue.
I am asked to select a language. After clicking next, I am instructed to download the app and continue there. However, nothing happens in the app, and I am stuck in a loop.
Ok, thanks. But the problem is that it is not connected to any mobile phone/home right now.
It’s my father in law’s device. He lost the connection and had problems at home, so I was supposed to help him reset it and start over because he just moved to another house.
But we couldn’t get it to work, so he just bought a brand new Homey Pro instead. So now I’m trying to reset it so that it’s ‘factory new’ and can be added as a new device, e.g to me.
So I won’t have any options to reset via the mobile app. I have version 8.2.0.1481 myself. But now I only have the option to add a new Homey in the app.
So I’m a bit stuck here right now
Yeah that’s the odd part, you’re not the only one confused: You’ll have to add a “new” Homey, in order to be able to connect to your owned Homey which is in recovery mode.
In the end, no new Homey is added, you’re just having your owned Homey available in the app again.
After many, many hours of trying, I finally got it to work! The solution was to go to this link: “http://setup.athom.com/#?view=network_get” after Homey was connected to my phone! It seems like there is some kind of bug in the system that doesn’t direct me to this page. But now it works
