I have a Homey Pro purchased in 2022 that have worked perfectly fine until a few days ago. Suddenly I cannot reach it via the app or the Web based interface.
I do understand that it might be network connectivity issues with my Wireless network, but how can I verify this? I have not found any information about this, everything seems to direct to the recovery function.
I tried to follow the instructions and turn the unit upside down, and after the countdown it said that it was ready and that I should continue in the app.
I started the app according to the instructions, chose to “Add a new Homey” and selected Homey Pro 2016-2019, then the configuration starts and terminates immediately with an error that the configuration could not be started. I have tried from both my iPhone and my iPad, same result.
I can see the HomeySetup Wifi SSID being announced by the unit, so it seems to be alive in some sense.
I would appreciate any help to get our dear Homey up and running again.
I have tried the recovery process and this is my conclusion:
Homey seems to enter recovery mode correctly after the countdown
I can see the “HomeySetup-HEXSTRING” announced
I follow the instructions and select the “Add new Homey”, select Configure Homey Pro for “Homey Pro 2016-2019”. The App immediately reports “Snap! There was a problem to start the configuration, try again?”
I have tried to search the KB for this problem, but was unable to find anything describing this situation.
UPDATE: I found another forum post that mentioned that the problem was resolved by logging out of they Homey App in the phone and logging in again. I tried this and suddenly the process worked. Instead of the “Snap!” error message, the wizard continued on and I was able to select the WiFi-network. Our Homey is now back online again.
All good, but I did not find this requirement mentioned in the documenation or regular guidelines.
