I try to connect to the bluetooth of a new Homey Pro, but I get an error: “incorrect PIN or access code”. How can I pair? Is there no way to use the LAN instead? It is powered and connected to ethernet LAN. I already tried resetting it, the ring lights blue. My phone is a Google Pixel 7 Pro.
Are you following the steps as outlined in the setup instructions?
Yes I was. It turns out that bluetooth pairing was not needed. It seems the app itself found the device, but only after being idle for a long time.
It’s also not mentioned in the setup instructions that you should… 
No but it was idle for some time in the app, suggesting that it could not connect. In terms of UI, it would be a lot clearer to see some kind of a progress meter that it continued to search for a Homey…
I agree with Jeroen.
I spent a lot of time to succeed in connecting the homey in Bluetooth, it is associated alone after a long time of inactivity and following a bad handling of my part I have to restart the pairing in Bluetooth and for the moment its not working.
I am surprised by this choice of connection when, in my opinion, Bluetooth is the least reliable communication protocol and has always had trouble working correctly between different manufacturers.
I just received my Homey and had the same issue with my Samsung Galaxy S8.
I tried 10 times to pair with Bluetooth but each time I had an error message in my Bluetooth interface.
As I saw here that it might be solved by itself few hours/days later I stopped trying.
Nothing happens but like 4 hours later I tried again to pair the Bluetooth, still the same error.
I went back to the Home app, stayed on the screen asking to pair the device with Bluetooth and after like 10 seconds I had a success message. Then it moved alone to the next screen (Wifi connection).
I think the Bluetooth pairing never occurred but at least I’m not stuck anymore.
I hope it can help
