Hi, all of a sudden, I cannot add any new apps to Homey (early 2019). It says “app will be installed shortly” like usual, but nothing happens - the new app does not appear in the list of other installed apps. having like 30 apps, no problems so far for years tried in the mobile app as well as in t…

Just contact support individually, and keep eachother informed in topics like this one. AFAIK there’s no “join”, “follow” or “share” functionality for support tickets.

Having same problem, but with diffrent app, opened a ticket as well

A good idea is to turn off auto update on all of you apps. A couple of my apps already updated automatically and now they are not working. Homey must solve this now!!!

A week after the ticket request, i still have not heard anything back. The switches, sensors, floor heating don’t work and there’s nothing i can do about it.

Based on my own experience of several recent tickets, it currently can take between one and a half, and four weeks for them to respond.

Thanks for the info. I´m trying to find my ticket and information about it. I got an email from Homey when I submitted the ticket, with a ticket-number but I can’t find anything online. Is it possible to see the ticket on my account on Homey website?

Yes. Go to Homey’s main website, and click Support > Knowledge Base in the top menu: [IMG_1807] Next, if you have not already done so, click the Sign in link on the top right: [IMG_1808] If you are already signed in, then your name is displayed in the top right. Click your name and select My …

Hmm, ages ago I suggested Athom to add a link to the activities screen in the confirmation mail…

Good suggestion, as it is quite hidden right now. There is also no link to your tickets when you log into your account. The ticket system is completely separate from the rest of your account.

Problem solved. Thx to Athom support. I don’t know why, but as my explanation for this problem - that they’re testing IPV6 on device firmware. Answer on my ticket: “This issue seems to be caused by your internet modem issuing IPv6 addresses. Could you please disable IPv6 in your internet router? …

Cannot add new apps to Homey suddenly

Questions & Help

Peter_Kawa April 17, 2025, 10:28pm 59

I didn’t look for earlier posts this time, thanks for the heads up!

Neue App Mail Hook

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Cannot add new apps to Homey suddenly

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