I just bought an Aqara Door and Windows Sensor T1. And I cannot get it to trigger an alarm.
The installation was smooth and I see the device.
I can see it in the Zigbee devices list.
I can interview it.
Is there anyone here with a similiar story?
Athom support suggests the sensor is broken. But it is fresh off the shelf.
Thatâs no guarantee, it still can be broken in some way.
Have you tried if it sends an alarm signal when you use an other magnet?
Have you tried to put the magnet on each side of the sensor?
I created a flow with a contact alarm trigger, which then makes Homey say hello.
I also monitor the device icon in the mobile app to see if it shows the exclamation mark when triggered
I have tried the magnet in all possible side combinations. => none work
I have tried the magnet on another aqara sensor (not T1) => that works
I have tried the sensor with another aqara magnet => did not work
When I place the sensor near my ear and remove the magnet I hear a faint click sound.
I donât think thereâs more to test now.
I guess youâd return it to the shop and let them show if it works. If not, you should receive a replacement.
Yeah, its probably a faulty product. I am returning it and will get another, which hopefully will work.
Another interesting thing about my âathom support experienceâ is that they were very quick in closing the ticket. Their reasoning was that this was a 3rd party app, I should contact the app vendor.
I pointed out that it was using an âofficialâ app, not a âcommunityâ app.
Was then told that: yes, it is an official app, but created by a 3rd party, and therefore I should talk to the vendor.
So I wonder, how many apps are âofficialâ AND made by athom?
Like other examples (f.e. error messages no one understands), Athom doesnât seem to always test stuff in âreal life, real userâ settings.
Many folks seem to connect âOfficialâ to âsomething Athom is involved inâ. Which makes perfect sense.
Athom should introduce three categories, while there are three types of app developers imho:
Athom,
a brand/company,
a 3rd party independent developer
.
In the app store, when you click on the developerâs name (next to the âofficialâ/âcommunityâ badge), youâll get an overview
( I counted about 68 apps):
My multiple T1 sensors connect to Homey, but do not report contact status or battery status. the same T1 sensors connect to an aqara hub and work without issue. my older aqara sensors connect to Homey and work without issue. i.e. there is something not working for the T1 Sensor in Homey