Hi all, yesterday I had an unpleasant homecoming after the long weekend in Germany. The kitchen was under water. I had an issue a year back with another water leakage and therefore positioned 3 Aqara Water Leak detectors under the closets. When I returned home yesterday, all three of them were happily standing in a lake of water, but without giving an alarm. When I installed them, I tested all three, and all three worked just fine. Homey shows them online and no alarm triggered since the tests done (even in Developer Tools). Even after I removed the batteries from the devices, Homey still shows them online and connected and with a full battery charge.
I think its safe to assume, that this is not the way it is supposed to work. Did anybody else see issues around the sensors already?
Homey losing connection to sensors seems to be an issue thatâs becoming more and more common, not just with Aqara but with other brands as well.
I have these Aqara sensors too (however not with Homey) and I regularly test them (about once a month), and they always work. So itâs not inherent to these sensors that they stop working after a while.
I use a simple door sensor and doorbell as an intruder alarm, only when I am on vacation. I have noticed several times that not using it a long time and then set the alarm, it will not work. There is always something to repair.
That is why I consider Homey as a toy, not a serieus fail safe system suitable for critical applications. Like burgler alarm, fire alarm, elevator control, hart monitoring system , in fact all unattended applications.
I think Athom might expect some law suits, especially in America, unless they state Homey is not intended for supporting critical (live) systems.
You signed away your right to filing a lawsuit against Athom when you agreed to their T&Câs. Instead, you agreed to binding arbitration (you know, like when a couple got into a car accident with an Uber they were unable to sue Uber because they once used Uber Eats)
Wow, that is not good. I cant test them regularly, because they are under the closets, behind a cover. However, if this is going to continue to be a problem, I might need to consider another platform. What good are door, window and water sensors, when they seem to work but dont do their job. Maybe I need to run the water sensors via Apple Home using Home Kitty
Definitely not something pleasant to experience. I know itâs not apple to apple comparison but Iâm using the Aeotec water leak sensor without any trouble and I test them from time to time. Not sure if relevant, but as of today I also donât use any zigbee router. All my devices communicate directly with Homey
I think I wasnât clear, the quote I posted is from the smoke & CO sensor section, as mentioned in the first sentence of that quote;
Hence âwaterâ is not mentioned.
This is a common problem, all Aqara sensors stop communicating with Homey, is my personal experience so far.
Homey is aware of the problem and âlooking for a solutionâ
I advise you to contact support and inform them about your situation as well
They have to fix some serious issues before playing with dashboardsâŚ
The period is different. Sometimes less than 1 hour, sometimes a few days. It is really different.
I do have Aqara temperature and Humidity sensor
I do have Aqara door and window sensor
When you search within the Homey forum as just âonlineâ, you can find a lot of trouble with not working Aqara equipment in combination with Homey.
There is also a aknowledment that they need to solve the problem, and they are aware of the fact that their system is not working as is should in combination with Aqara.
But unfortunately Homey is not working as it should on very much aspects, IMO
, in fact all unattended applications.
Definitely not something pleasant to experience. I know itâs not apple to apple comparison but Iâm using the Aeotec water leak sensor without any trouble and I test them from time to time. Not sure if relevant, but as of today I also donât use any zigbee router. All my devices communicate directly with Homey
