Aqara app will not work

Hi,

Need help :blush:

My Aqara app stoppede working on my Homey Pro. I am not able to manage my devices.

Tried to reinstall the app. The first several times I got “Timeout after 10000ms” when I tried reinstalling. When I finally got it installed I was still not able to mange my devices. When trying to restart the app, I got a message saying app not installed….!?!

Is your Homey connected via WiFi? If so, some things to try:

  • Restart your router;
  • Restart your WiFi access point(s);
  • If you have IPv6 enabled in your router, disable it (use only IPv4);
  • If you have a mesh WiFi network, bind your Homey to a specific access point;
  • Configure a reserved/fixed IP for your Homey in your router’s DHCP server.

After these changes, restart your Homey.

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When it’s solved by disabling IPv6, you’ll have to update Homey firmware if it’s v12.4.4 or lower

When it’s up-to-date: please report to homey.app/support the IPv6 & app issue is not solved completely.

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