Athom changed something in firmware update version 10.3.0.
It broke the connection to our display.
We don’t know what.
We can’t fix it.
Only Athom can fix it.
Here’s the latest answers we have from Athom:
After quite some researching, I found something that goes wrong when the SMPL rejoins after the firmware update to 10.3.0. I can’t definitely say whether this is also the cause of the device not reporting, but it seems related at least.
Unfortunately, this is again an issue in the Silicon Labs software stack, so I’ll have to make the case to them and hope they can do something with it.
Silicon Labs told me that there is an active issue on their tracker related to the behavior that I am seeing when reproducing the issue after the 10.3.0 update. However, I am not yet convinced that this is the whole picture.
Small update, Silicon Labs is currently still working on identifying the issue. So, no fix yet unfortunately.
I keep poking them to get results asap though.
You don’t need to contact Athom support about the issue as they are aware and are working on a fix.
Some users are successful when making sure not to route directly to Homey Pro but via a Zigbee router device (mains powered, not battery).
A good Zigbee mesh network, with many router devices and a healthy ratio between routers/end-devices, is still very important.
Beware not to use Aqara Smartplugs as they potentially create a lot of noise on the network in general. And people seem to also have a good experience using IKEA products (extender, light bulbs etc.).
Our latest firmware is unfortunately not a fix for this particular issue, but it is always worth a try. Perhaps your problem is something else?
You can find all about it here: Firmware Update - The smpl mini display
