To me it sounds like you received a monday morning unit, I’d contact homey.app/support right away.
Apps just should get installed, and zigbee (but not “smpl” products) should be repairable per menu options.
One hint about bad behaving Pro 23’s: perform a full factory reset and start over.
The power supply should be a 5.2Volt version, when you use it along with the ethernet dongle.
I can’t imagine they still ship 5.0Volt versions though.
This device has/had known issues with Pro 2023 in particular…
It’s also a discontinued product, so minimal chances for a fix.
A possible workaround:
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