[APP][Pro] Powerview- Luxaflex & Hunter Douglas

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I am running the Powerview App version 2.7.9 and Gen 2 Hub and Blinds.

I installed the hub:

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image2212Ɨ1169 206 KB

However, when I go to add the shade, I get the following:

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image2212Ɨ1169 189 KB

Here is the diagnostic report: f2f6c7da-5205-450b-817f-a517a053d2a1

I saw someone above had this issue and the version update fixed it. I am at the latest version. Any assistance would be appreciated. Thanks!

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@DaChNic will have a look!

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@DaChNic found the issue will make a fix tomorrow

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@DaChNic can you share the type of curtains you have for:

  • Upstairs Office Shade
  • Dining Room Shade
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Hunter Douglas parkland blinds

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@DaChNic ah sorry I was not clear. What type of shade is that? dual motor single motor? rotating etc

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I believe they are a single motor that rotates the shades. They do not lift the shade.

Parkland Wood Blinds Info Sheet (hunterdouglasarchitectural.com)

1 Like
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@DaChNic thanks, this model was missing in the config, so the app couldnā€™t control them. will add

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What do I need to do to get the fix? Thanks!

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@DaChNic for now: waiting :stuck_out_tongue:

I didnā€™t finish it yet due to some complications hopefully I manage this weekend!

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Not a problem! Iā€™m fairly new so didnā€™t know the process.

I appreciate your being so responsive!! PLUS, itā€™s a holiday weekend so enjoy it! Iā€™m in no hurry.

Thank you!!

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New app update (:green_square: LIVE: 2.8.0):

Changelog:

NEW:
1: NEW: fix device type. Add powerview model 39


If you find any issues, send a report via the mobile homey app

More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)


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@DaChNic itā€™s done. You can install the latest version by clicking on 2.8.0 above and press the green install button. (no need to remove your powerview app!)

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It WORKED!!! Thank you!!

1 Like
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At this time I have to restart Homey every few days because this app just stops working. Last times this happened I also restarted the Powerview hub but Im not sure if this is required to make it work again.

Nothing has changed in my network, I have no idea what I can do to prevent this.

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@Mark_Wittens please send a report when this happens

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At this moment it doesnā€™t work, already restarted Homey and the Powerview hub

Report:
1d84ed5e-397b-4f1e-94e9-8f65c43ef2a8

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@Mark_Wittens already responded to your report. But the ip address of your Powerview hub in Homey is not correct and therefore it fails

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Can you send me a pm with what IP you see? I see the same IP it always has had, and always worked.

1 Like
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Maybe this will help others, so hereā€™s what fixed it for me:

In my case, the Powerview hub was connected via wifi, I found an option in the hub to fix the ip when connected with a cable so I did that and set the ip there (even though I previously already fixed the ip in my router and Iā€™ve never seen it using a different one than expected).

Iā€™m not sure using the wired connection or setting the option in the hub did the trick it but at least it works now and Iā€™m not touching anything anymore unless it breaks again :slight_smile:

2 Likes