[App][Pro] Nous - Save energy, increase security and comfort of your home and create amazing ambiances

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184

Hi Serge.
Thanks for all you efforts on this!

My Nous A1Z plugs have started to misbehave recently - And recently they did it again.

  • They all suddenly show as offline in homey.
  • I restart the Nous app, and they seem to come back, but I can’t control them.
  • Then I need to re-initialize them all one by one, and re-configure all related flows.

A restart of homey does not change anything, so it looks to me like I have app-issues?
If it has anything to do with this update ofcourse I don’t know, but the timing fits.

Is this only a “me” problem, or are there known issues - Any suggestions on this?
I have plenty other zigbee units attached, and it’s not a complete breakdown - only for my Nous units (4x A1Z’s)

Thanks in advance!

185

Hi DeBossDK,

Thank you for your post.

There’s been no change for Nous A1Z driver in last App version.

I don’t think this is an App issue, there are actually 9000+ Nous A1Z device working with Homey Nous App (I’ve got about 20 myself).

I recently had 2 users with some devices problems but a simple restart of Homey or App seems to have solved it.

Regards,
SoPhos

186

Thank you.
After I send the message, I ended in a a state where I resat my Homey 2-4 times a day, due to general ZigBee problems.. (Not just Nous).

I therefore did the upsidedown reset, and loaded a backup. A few devices had to be re-installed, including Nous, and since this, all have been fine.

Still - just a few days, but I’m optimistic :slight_smile:

Thanks for your reply!
Kr Dennis

1 Like
187

Hmm.. Back to failing..

Now I have made a flow to restart every night and every day before we come home..
Guess only step left, is to reset Zigbee in developer, and reinitialize EVERYTHING again… OH GOD NO!

188

Hi DeBossDK,

What Homey model do you have ?
There’re a lot of known Zigbee problems with Homey 2019, that’s why I ask you.

Whatever, you should open a case at Athom support, this is not an App problem.

Regards,
SoPhos

189

Bonjour Serge,

Je recontre un ptit probleme, sur le switch lz2.

Quand j’appuie physiquement sur l’un des boutons, ca remonte bien dans homey et j’ai bien une lumiere d’allumé.

Par contre, depuis homey, quand j’appuie sur l’un des boutons, ça allume les deux lumières en même temps.

Est il possible de dissocier les deux boutons ?

Je te remercie d’avance,

Cdt,

Julien

190

Hi Julien_31,

This is a known issue with early models of Nous buttons, you just need to update its firmware.
You can either do this directly (you’ll need a Nous E1 Hub) or return it to the retailer for an exchange.

Regards,
SoPhos