[App][Pro] Nous - Save energy, increase security and comfort of your home and create amazing ambiances

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184

Hi Serge.
Thanks for all you efforts on this!

My Nous A1Z plugs have started to misbehave recently - And recently they did it again.

  • They all suddenly show as offline in homey.
  • I restart the Nous app, and they seem to come back, but I can’t control them.
  • Then I need to re-initialize them all one by one, and re-configure all related flows.

A restart of homey does not change anything, so it looks to me like I have app-issues?
If it has anything to do with this update ofcourse I don’t know, but the timing fits.

Is this only a “me” problem, or are there known issues - Any suggestions on this?
I have plenty other zigbee units attached, and it’s not a complete breakdown - only for my Nous units (4x A1Z’s)

Thanks in advance!

185

Hi DeBossDK,

Thank you for your post.

There’s been no change for Nous A1Z driver in last App version.

I don’t think this is an App issue, there are actually 9000+ Nous A1Z device working with Homey Nous App (I’ve got about 20 myself).

I recently had 2 users with some devices problems but a simple restart of Homey or App seems to have solved it.

Regards,
SoPhos

186

Thank you.
After I send the message, I ended in a a state where I resat my Homey 2-4 times a day, due to general ZigBee problems.. (Not just Nous).

I therefore did the upsidedown reset, and loaded a backup. A few devices had to be re-installed, including Nous, and since this, all have been fine.

Still - just a few days, but I’m optimistic :slight_smile:

Thanks for your reply!
Kr Dennis

1 Like
187

Hmm.. Back to failing..

Now I have made a flow to restart every night and every day before we come home..
Guess only step left, is to reset Zigbee in developer, and reinitialize EVERYTHING again… OH GOD NO!

188

Hi DeBossDK,

What Homey model do you have ?
There’re a lot of known Zigbee problems with Homey 2019, that’s why I ask you.

Whatever, you should open a case at Athom support, this is not an App problem.

Regards,
SoPhos

189

Bonjour Serge,

Je recontre un ptit probleme, sur le switch lz2.

Quand j’appuie physiquement sur l’un des boutons, ca remonte bien dans homey et j’ai bien une lumiere d’allumé.

Par contre, depuis homey, quand j’appuie sur l’un des boutons, ça allume les deux lumières en même temps.

Est il possible de dissocier les deux boutons ?

Je te remercie d’avance,

Cdt,

Julien

190

Hi Julien_31,

This is a known issue with early models of Nous buttons, you just need to update its firmware.
You can either do this directly (you’ll need a Nous E1 Hub) or return it to the retailer for an exchange.

Regards,
SoPhos

191

Hello! Are you still having this problem with the Nous Zigbee Smart Socket A1Z? I’m trying to add mine to the Homey Pro 2023, but they just keep dropping out of the network. And the strange thing is that they don’t show up in the Homey Developer Tools.

192

Hi SergeP
I have a 2019 Pro model..
I have recently concluded that all my ziggbee issues were caused by a single defaulted unit - a lamp from Livarno.. Suddenly it would not react correctly, and finally I gave up and disconnected it..
I tried to remove my automated homey restart… Now almost one week has gone by, and everything works flawlessly!

Hope this can help others!
Kind regards Dennis

193

Hi DeBossDK,

Well done ! Should have been really hard to diagnose…
Thank you for your feedback.

Regards,
SoPhos

1 Like
194

Thanks.. Guess it was partly luck, partly stamina :smiley:

195

Hi all,

A new version of Homey Nou App has just been published in test.
This version adds compatibility for Smart Water Valve (Nous L14) brand new device.

image
image755×664 66.8 KB

Get this new test version on Homey App catalog :

Regards,
SoPhos

196

Hi all,

A new version of Homey Nou App has just been published in test.
This time, the new version adds compatibility for 3 brand new Nous Smart devices :

Get this great new test version on Homey App :

Regards,
SoPhos

197

Hi all,

A new version of Homey Nous App has just been released.
This version adds compatibility for all Nous device drivers with both Homey Cloud and Homey Local platforms.

Regards,
SoPhos

198

Hello ! Can i ask you to add the A8M ? I pretty sure it work like the A1Z (power socket with power measure too), but it’s not recognized when i added it in Homey.

I’d love to make a PR on your repo, but i don’t find it btw.

Here a screenshot of the device. (I don’t get why it’s in hex)

4EBF1E6E-9D0E-41A2-8C47-EADDF1555FAC_1_102_o
4EBF1E6E-9D0E-41A2-8C47-EADDF1555FAC_1_102_o1179×2556 199 KB

EDIT: I’m totally wrong, i should be sleepy, but it’s a matter device, and i see that you don’t have any matter device yet in the app. Do you think you can work with/for it ? If you can’t, i’m ok to help to develop the Matter integration in your app. I prefer to contribute than doing my own app on my side.

199

Hi winnieoursbrun,

Effectively, Nous App only support Nous Zigbee devices.
Matter device should work well with Homey native driver.

Have you tried this ?

Regards,
SoPhos

200

Hi @SergeP, yes it work normally as a generic switch, but i don’t have the power usage :sob:

201

Hi winnieoursbrun,

I suggest you to open a ticket at Athom for that problem, it’s not normal.
Power usage is part of such a power device and Matter knows how to handle it.
They must just implement it in Homey Matter driver.

Regards,
SoPhos

202

I had the same when i started using nous devices, so I ended up removing them and now zigbee works great again, i will soon start to test if i can include them again

203

Hi Niklas_Larsson1,

DeBossDK has written a little time after this post the real root cause he finaly found :

I don’t know if this will help you or not but you can still send me logs to see if somethnig is wrong with your Nous products.

Regards,
SoPhos