@Gary_White your account refuses the notifications
Please try to create another account and use that
@Roger_Gorissen sorry missed you post
- This might be that only on a detection the image gets updated not on doorbell press. Can you check the test version of the app?
- Yes homey downloads the thumbnail images of the camera. However this is only when the thumbnail updates. When that is depends on eufy
Hi
I need some help please,
My Eufy doorbell is working fine in the Eufy app however I have lost connection to my Eufy doorbell within the Homey app, when I try and log back in or repair my device I get the following message with User, password, & region are correct:
I have deleted the device and tried to add new but still get the same message:
@Valentino46 please send a diagnostic report after reproducing the issue.
Interesting. But this happens with every image, detection and doorbell press. Every image is the previous one. To be sure I will pay extra notice and get back about it.
I’m using the experimental version of the app.
But I see the images completely random. All of a sudden an image appears with the message that someone is noticed at the front door. As if a flow is triggered. But no one is at the front door…
@Roger_Gorissen and you don’t have motion detection enabled? can you check the timeline of the device to see what happens?
233157d7-d17a-4443-85ac-f9f096e62b66
@Valentino46 this is what i see:
code: 100023,
msg: 'Password entered wrong many times, please try again tomorrow',
data: undefined
So conclusion is that the password was not correct
New app update (
TEST: 3.41.2):
Changelog:
NEW:
1: NEW: rewrite of event handling
2: NEW: update battery / temp / motionsensor / contactsensor without push notifications
3: NEW: improved performance (reduce event listeners)
4: NEW: improved snapshots. Better performance & reliability & added snapshots error handling and time out (@sharkys)FIXES:
1: FIX: Door sensor was not updating anymore
2: FIX: motion sensor triggers, got corrupted after 3.40.0
3: FIX: C30/C31 add security mode toggle
4: FIX: motion sensor reset value
5: FIX: snapshots not updating
6: FIX: enhance event image speed
7: FIX: Floodlight E340 RTSP enable
If you find any issues, send a diagnostic report
Note: Before sending a report make sure to reproduce the issue so the issue will be visible in the report
Via Homey Mobile app:
More - apps - Eufy Security - settings wheel right top - send diagnostic report (add your email to the description)
Via Homey Webapp:
Settings wheel bottom left - Select Eufy Security - Click on send diagnostic report (add your email to the description)
You can install this version by clicking the link (version number) above and press install
Don’t want to be part of a test version? Install the live version → https://homey.app/a/com.eufylife.security/
Looking for new device support? See [APP][Pro] Eufy Security - #5 by martijnpoppen
1 Like
@Arjo_de_Bruin see fix for the snapshots 
Hello @martijnpoppen
I have two Eufy C220 cams. One I can Turn On and Off by Your app but second one show error - Property name is not valid. Also on second I can’t choose Live View in first tab options. Do You have any idea what is going on?
It is weird tu camera that works has T8W11P50240468B4 and 6.3.1.0 system version (25.11.22)
Cam that does not work - T8W11T3025240B9F 2.0.8.1 system version (without date)
@Lukasz_Kostek there are still known issues for the c220 which have not been resolved yet
1 Like
Probably a very stupid question, but I can’t seem to find the solution. I’ve activated RTSP (NAS) for one of my Eufy cams, but it gives me a URL + username + password. Where do I enter this in Homey to make the live video feed work?
@Daan_Dagevos homey automaticall finds that url when you did that. if it’s not showing try a restart of the eufy app in homey
1 Like
New app update (
LIVE: 3.41.2):
Changelog:
NEW:
1: NEW: rewrite of event handling
2: NEW: update battery / temp / motionsensor / contactsensor without push notifications
3: NEW: improved performance (reduce event listeners)
4: NEW: improved snapshots. Better performance & reliability & added snapshots error handling and time out (@sharkys)FIXES:
1: FIX: Door sensor was not updating anymore
2: FIX: motion sensor triggers, got corrupted after 3.40.0
3: FIX: C30/C31 add security mode toggle
4: FIX: motion sensor reset value
5: FIX: snapshots not updating
6: FIX: enhance event image speed
7: FIX: Floodlight E340 RTSP enable
If you find any issues, send a diagnostic report
More - apps - Eufy Security - settings wheel right top - send diagnostic report (add your email to the description)
Settings wheel bottom left - Select Eufy Security - Click on send diagnostic report (add your email to the description)
You can install this version by clicking the link (version number) above and press install
Looking for new device support? See [APP][Pro] Eufy Security - #5 by martijnpoppen
2 Likes
Just setup a Homey Pro Mini and trying to setup the Eufy connection utilizing this app. All devices show up, but get no camera feed or access, everything just shows offline when it’s not.
5179d549-aa7e-481c-92b0-17318a75a7fb
@mattrix same problem as who? Please explain the problem and what you did and send a diagnostic report
This is not really helpful
@bja86 connection looks good and everything is setup. please read the following:
FAQ Q3 & FAQ Q14 & FAQ Q17 [APP][Pro] Eufy Security - #4 by martijnpoppen
You mean in the Eufy app? My settings are:
Receive mobile notification when:
Ring around the doorbell
Motion detection
Is it better to disable the last one?
Besides, I notice that I het a notification from the Homey app when I change the setting in the Homebase to Custom 1, at 23:00 f.e. With the laste image. What can cause that?
