[APP][Pro] Eufy Security

[martijnpoppen]

Frequently Asked Questions

Q1: I don’t receive notifications/device updates in Homey
A1: Make sure the selected security mode inside the official Eufy app has enabled notifications for your device. (Home / Away / etc)

A2: Make sure push notifications are enabled in the device settings:

A3: Sometimes it might help to restart the Eufy app in Homey
A4: For Homebase notifications enable:

A5: Update: 01-08-25: Since july Eufy requires a country instead of a region. If you have issues with push notifications repair the device and select the proper country.

Q2: Can I disable notifications on my Phone and keep them on Homey?
A1: Unfortunately not. Homey registers itself as a Android device at Eufy.
A2: Work-around Android: Disable motion inside the Android settings (Apps → Eufy → Notifications)
A3: Work-around Ios: (link)

Q3: Images are not updating in the app
A1: Images are only updating when an event happened: motion/person detection or doorbell press
A2: Check FAQ Q1 for the correct settings
A3: Doorbell doesn’t always have a image, only when a motion was detected together with doorbell press.
A4: For snapshots see FAQ Q14
A5: To see difference between Snapshots and Events see: [APP][Pro] Eufy Security - #3 by martijnpoppen

Q4: My device shows a error
A1: If the error message contains a captcha error. Then follow the instruction
A2: If the error show that it can’t find the device or station serial number:

A2.1: Homey mobile app: Go to the device settings → maintenance → repair.
A2.2: Homey web app: Right click on the device → repair.
A2.3: This will update your devices and sync them with the Eufy server

Q5: The battery status and temperature is not aligned with the official Eufy app
A1: Seems like the battery/temperature status is incorrect. Eufy is not updating that every day to the cloud. so the data is quite outdated. Once Eufy resolves this the battery status will be correct in Homey.
A2: The temperature is the battery temperature and not the real environment temperature

Q6: When I change to Geofencing/Schedule Homey doesn’t update
A1 When you come home - select Home on the keypad. Make a flow like this: Gedeelde Flow | Homey (with these settings: https://us1.discourse-cdn.com/flex025/uploads/athom/optimized/3X/a/1/a1c570c5ac6a6e98283ab951829d0e24a8a97eed_2_250x500.jpeg)
A2: Don’t use Schedule/ Geo in Eufy and let Homey decide what Eufy needs to do. In this way you can combine other brands together with Eufy. Like this Homey is your source of truth and decides what other hubs/devices needs to do.

Q7: When I try to add a new camera it doesn’t show up
A1: Make sure the new camera is shared with your extra account. Otherwise it can’t be picked up by Homey.

Q8: Eufy disables my Homebase notifications
A1: Use the force notification option inside the Homebase setting: [APP][Pro] Eufy Security - #1029 by martijnpoppen

Q9: How to start a stream
A1: Not supported anymore
A2: Additional info: Due to API restrictions its currently not possible to stream a web stream from Homey → [Question]: RTMP CloudLiveStream migrated to WEBRTC · Issue #317 · bropat/eufy-security-client · GitHub

Q10: Changing guard mode shows: Not available for this device
A1: This is because the security modes are setup globally. The Off option is only for the homebase. When you see Not available for this device the security mode isn’t changed and the Homey app shows this message as an indicator that it cannot be used with this device.

Q11: Commands to Eufy are not working (on/off , security modes, etc)
A1: This might be caused by your network. If Eufy and Homey are not in the same network the connection won’t work (unless on Homey Cloud).
A2: Since Homey-Eufy version 3 it’s possible to have dynamic IP addresess for your Eufy cameras/homebase. So if you have set-up a static IP and experience any issues, make the IP dynamic, restart the Homey-Eufy app and try again.

Q12: My camera notifications settings are put on include thumbnail
A1: Since Homey-Eufy version 3 this is forced from Homey. As include thumbnail is the best setting which allows Homey to react to all camera types. Text only doesn’t contain an image and Full Effect gives duplicate data and unpredicted results as this behaves different per camera model.

Q13: How to setup self-hosted snapshot service

A1: This is no longer needed since app version 3.38.0 → FFMPEG runs locally on Homey see Q14

Q14: How to use Snapshots
A1: To make a snapshot create a flow like this:

A2: How does this work?
When Eufy starts a stream the Homey app receives the H264 Readablestream from Eufy. This is parsed via FFMPEG. FFMPEG takes a snapshot and sends that back. NOTE:
Since app version 3.38.0 FFMPEG will run natively on your Homey

Q15: How to trigger a recording (alternative solution)
A1 Unfortunately there’s no native way to trigger a recording, so therefore there’s no recording card available.
A2 I did manage to trigger a recording in another way, but it requires the automations from Eufy itself. To make this solution work it’s key that you’re not using the alarm of the homebase.
A3 Add the following automation in Eufy:

A4: In Homey add the following flow:

A5: For now the recording only lasts 10 seconds, i will check if i can change that somewhere

Q16: How to recognise a person
A1: if your camera supports it or is connected to the Homebase 3 the ‘Person Detected’ flowcard will contain a person tag
See example flow:

A2: As of release 3.5.0 there’s also a known person detected card which only triggers on a known person

Q17: Homey video streaming with Eufy
A1: Introduced by Athom in Homey Mobile App version 9.6.1, livestreaming allows real-time video viewing.
Eufy cameras that support RTSP can provide a live video stream to Homey. To enable this feature, activate RTSP in the Eufy app.
2: If the stream shows: RTSP_not_enabled_in_EUFY_app it means that you should enable RTSP on the camera before the stream will show up. (on battery cameras this might drain battery)
3: if the stream show: Camera_is_off it means that the camera is turned of and can’t stream video
4: if the stream shows an error that it can’t connect to the url there can be multiple reasons:

1. the camera and Homey are not in the same network so local streaming is not possible
2. the Homey app is opened via a mobile network (5g) and therefore you can’t see the stream because it’s a local url
3. the stream has stopped after 5 minutes. This is a known issue and should be resolved, if this occurs try to open the device again and see if it opens the stream again. There are investigations to see if it’s possiible to continous stream, however Eufy has limitations on this level.

Q18:Can I change the order of Event Images / Snapshots and Video streaming in the mobile Homey app?
1: Currently it’s not possible to change the order of these items as these are prioritised by Athom:

• Videos first (in case of Eufy only 1 stream)
• Images next (Snapshots, Events)