Push Notifications (CONFIRM) Issue

Hello, from yesterday i have issue with (AND) push notification (CONFIRM yes/no) , after click the notification dont show the question yes/no anymore.

I uninstall /install the app, after that, works ok for 2 notifications ONLY.

I reboot the homey pro 2023 , works for 2 notifications and after dont ask me the question again.

I use this 3+ months without any problem. Please advice.

HP23, latest firmware and app.

Diagnostics code: 84871A12

Did you install a firmware update yesterday?

I don’t know. I have enabled automatic updates.
I have version 12.4.0

It was yesterday? :grimacing::grimacing::grimacing:
@Athome_homey any fix for this?

After an update: The weirdest issues could be gone when you power off Homey for 10 minutes.

I install my updates myself. And with a Pro 23, you’d create a offline USB backup prior to updating, in order to rollback when needed.

It doesn’t work like that.
You can contact support this way: Support | Homey.

Ok I will for 10 minutes

can’t find exact the right choice to send them message!
I hope to they see my message :confused:

@Peter_Kawa I tried for 10 minutes but the same problem :grimacing::expressionless_face::expressionless_face:

You should really send a support request to Athom via the link provided by @Peter_Kawa. On the support page, select your Homey, then Mobile App (in the Platform section), provide a description of your issue and submit your ticket.

The user you referred to in your earlier post is not Athom nor an Athom employee. He is just a fellow community member. Tip: you can tap on a username to see the full name, if provided.

I had the app notifications switched off. That prevents the push and yes/no notifications

@ricercar my notifications of course are ON. I receive the normal notification but NOT the “Confirm” Yes/No :confused:

ANY other person have the same problem???

Hello again. Any progress about this???
The “Confirm” Push notifications works only at  Watch and NOT at the iphone. :confused:

Again, did you contact Athom support about this issue: Support | Homey ?

yes, from the first time but noone answer me :confused:

Same issue here … were you able to resolve it in the meantime?

No issues here on the iPhone 14. Could there be something wrong in your flow?



Maybe it sends only to the watch when connected?
This possibly is a setting in the phone somewhere.

Just to clarify, on iPhone you first receive a notification without any confirmation buttons:

Next, when you tap the notification, the Homey app opens and shows you the questions again with the confirmation buttons that you can subsequently tap:

So on iPhone (and iPad) you don’t get confirmation buttons in the original notification message itself.

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I found the issue and I send report for that.
The problem was the VPN that I had enabled to my iPhone.
The exact problem was because I had enabled Thread Protection from Nord VPN.
After I disabled everything was fine.

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I could confirm that I had the similar problem, I was using Connect to public AdGuard DNS servers for remove ads from my app and this dns blocked the notification on the app, I could use long press on notification and I could chose directly form notification yes or not and it worked, but I i press on the notification the app does’t show anyhing. I fix it removing the dns

Hello,

Recently I’m the happy owner from a Homey Pro.

First of all , Great forum and thank you all for all the topics. I learned a lot. :+1:

I’m having the same problem.

I get the message from homey on my android phone (Samsung Fold 7).

For example; The alarm is activated. Will you turn it off?

When I click on the message the homey app opens but I don’t see “Confirm notification” Yes / No

Not even when I long click the message.

Does this only works with an iphone?

Thank you, Marco