Unfortunately, I’m getting this error when trying to take a photo. Everything is configured in Q1, Q3, and Q14. The doorbell is communicating fine since notifications are showing up in the ‘Devices’ tab. Is there anything else I should check or change?
I am on test version :).
@Damian_Surma which Homebase do you have?
@Jiri_Pech I have no clue what’s causing this. These cards should be there. The card you are referring to are not even allowed to be removed and never saw this happen
Would be nice if you can try the local setup
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I am not using a Homebase; the doorbell is connected directly to my Eufy account via Wi-Fi.
@Damian_Surma at the moment it’s not possible for these new doorbells to make snapshots without a Homebase
The stream can’t be parsed
Is it the same with the cameras? Do they also require a HomeBase?
@Damian_Surma the stand alone cameras seems to work. It is mainly the standalone battery doorbells which have issues
Hi Martijn,
I don’t know what has changed, but only the “event” snapshots are still coming through. The other snapshots just show the standard Eufy image. Do you have any tips? I’ve already restarted the application once.
Kind regards,
Arjo
@Arjo_de_Bruin this is a English topic
Please edit and translate your post
Again in English!
@Arjo_de_Bruin which eufy homey app version, which homey, which camera, which Homebase?
Hi Martijn,
Eufy Homey app v3.39.8
Homey Pro 2023 (v12.9.0)
Solo cam S340 (multiple) v3.3.0.0
Home Base 3 , S380 v3.7.6.8
Hope this helps
Met vriendelijke groet,
Arjo de Bruin
@Arjo_de_Bruin
So if i understand correctly, only event image work, but snapshot doesnt?
Can you make sure to check FAQ Q14 and read Image and Video Features
Hi Martijn,
Yes, that is correct. And yes I use the ‘take snapshot’ feature.
I made an extra test flow, see the result.
Met vriendelijke groet,
Arjo de Bruin
@Arjo_de_Bruin can you try the test version? [APP][Pro] Eufy Security - #8493 by martijnpoppen
Hi Martijn,
I installed the new version, this doesn’t make any difference. Still same picture
Met vriendelijke groet,
Arjo de Bruin
@Arjo_de_Bruin do you have more camera’s or only this one. And if you have more do those work with snapshots?
I have more cameras, but it looks like the snapshot is failing now with the ‘new’ app version?
2e7e1706-9070-4cf2-beab-0f0daf3d892c
I created a debug log
Met vriendelijke groet,
Arjo de Bruin
@Arjo_de_Bruin please try a restart of Homey
Seems like the connection between homey and eufy is not working properly
