[APP][Pro] Eufy Security

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8501

@Viorel ah that makes sense.
Do you see any image at all after taking the snapshot?

8502

I just looked, NO.
On my ald Homey Pro 2019, after some time I hade it.

Know I see that in the Live App i do not have the Livestream.

8503

It was working with the Test version

8504

Hi @martijnpoppen, I haven’t tried the Docker setup yet. I did try uninstalling the app and re-adding all cameras, but the AND cards (like ‘AND motion alarm is ON’) are missing. So I have re-created my flows differently… :slight_smile:

1 Like
8505

martijnpoppen:

I have 2 accounts one for homey one for the eufy app
notifications are open both in Android and Eufy App. Eufy app set to Away and notifications is checked for the doorbell.

Not sure what to do next…

8506

@RuneTun please restart the app and send a diagnostic report

8507

@Jiri_Pech can you try the test version of the app?

8508

@Viorel sorry not really clear anymore, are we talking about SHS or HP19

And I thought we were checking snapshots, not livestream right?

Just to make it clear what we’re talking about. Feels like we’re approaching multiple issues now

8509

So Martijn,

Sorry I was writing on the phone till now, therefore not very explicit.
They are multiple issues, like you observed, but I start with the beginning.

Till this morning I used a HP19

  • Snapshots and Event - working delayed (possible because my system on the limit and slow)
  • on HP19 no live stream

I have decided to test the SHS (heaving a spare mini PC)

  • on SHS - Test Version - live stream perfect from RTPC Cameras, no live stream from the other one.
  • no snapshot
  • no event

Thanks for helping

8510

I think things are working, 1st problem is when opening the camera the default view is Snap Shot, if i manually change it to Event then i get a picture. 2nd problem - only the Doorbell cam event was turned off. There is a seperate place to turn this off. 3rd problem was in flows - before i use (tag: Person) to send the foto to my phone - this is changed to DoorBell Event.

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Is there a way to have the camera to default to Event when opening the camera instead of Snapshot?

Super thanks for your valuable time :slight_smile:

8511

Hi Martijn,

For the past few days the status change from Homey is not being received by some of the Eufy devices and it varies which device is affected. I did a restart, which helped temporarily, but after a few days the issue returned.

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Hope you can check what the problem is.

8512

Hi Martijn,

hoping you can help - I have a Eufy C220 Camera.

I have setup the app as per your instructions (created a secondary user and logged in with this) however can’t seem to get anything to work, even though it has found the camera.

for example the profiles (Home / Away / Geo etc) do not work, I receive the following error:

Property Name is not Valid.

I have also had a few notifications this morning come through from the EUFY app but not through to Homey.

any ideas?

thanks

8513

@Viorel

Thanks for the explanation :slight_smile:

HP19:

  • Delay: Yes delay is known and unfortunately that’s how this eufy implemenation works. It’s reverserd engineered so it’s not a native implementation with standardized API’s
  • HP19 livestream. You have to enable RTSP for the camera, also the camera needs to support that.

SHS:

  • Livestream: nice that it works for RTSP. However as mentioned above if the camera doesn’t support RTSP there’s no livestream, limitation from Eufy
  • Snapshots: I think I know why. This app includes 2 binaries of ffmpeg. Which is needed to translate a stream to a image. I never thought of SHS, ( i didnt know when i was building this). So ffmpeg is not found. however, can you try to install FFMPEG on your miniPC? The Eufy app should then autmatically find it in your system :slight_smile:
  • Events: do you have you settings set like FAQ Q1? [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum
8514

@RuneTun
So if i read it correctly problem 2 and 3 are fixed.

for problem 1: you can’t change the order of the images unfortunately, I asked Athom but at this moment it’s not possible. See FAQ Q18 [APP][Pro] Eufy Security - #4 by martijnpoppen
To update the snapshot you can trigger a flow. See FAQ Q14 [APP][Pro] Eufy Security - #4 by martijnpoppen

8515

Hi @MRK
Can you share which devices we’re talking about to narrow the issue a bit? :slight_smile:

8516

Hi @Chris_Barton
Yes this is a known issue, however this should be fixed in the latest TEST version. Can you give that a try?

See: [APP][Pro] Eufy Security - #8493 by martijnpoppen

8517

Yes.
The wall light cam S100, E340 doorbell (with minibase chime).

8518

@MRK can you check if the settings are correct like in FAQ Q1? [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum
especially the notification settings of the minibase chime

8519

Hi Martijn,

will test and let you know!

much appreciated for the speedy response!

1 Like
8520

Hi Martjin,

still the same issue - I get Property name is not valid. I also noticed that it has everything switched off:

image
image402×501 34.9 KB

which is strange as its definitely not off in the Eufy app. I have followed the settings as per your instructions.

I have also created a diagnostics report for you: 4aca552d-239f-4eaf-adaf-c6f2c53c61e3

hope this helps

Chris