[APP][Pro] Eufy Security

Apps
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7178

Hi,

what do you mean by camera update? Updating the eufy cameras firmware?

Regards

7179

@naehle the latest eufy homey app update :wink:
But we already see it doesn’t work for you. So it’s not clear yet what works and what not

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7181

@Martin_Westerstrand this is still not relevant for this app. Please contact homey support

7182

Hi,

No. After update of software made by martijnpoppen

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7183

Updated Homey via USB and did a fresh install of Eufy-app from the Homey App Store.
Still the same problem. Looks like the app is installed, but no devices can be found. Also no CPU usage or memory usage. When I click on restart app, it says “not installed”, but it shows just like it´s installed.
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7184

@Martin_Westerstrand this is still not a eufy error. Please contact homey support

7185

Hey.

Are you sure it’s a Homey problem?
Cus I updated to the latest vers and now my cameras/homebase can’t be find and the app can’t be find in apps.
It’s like it have been uninstalled by its self?!

I have tried to restart Homey and try to install the app again. But it’s not working.

Any ide what the problem can be?
Thanks for your great work.

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7186

@Trinic if this was something that was in my control I would definitely said that right? So yes I’m certain this is a homey error which i can’t do anything about

The issue is already reported multiple times last weeks Cannot add new apps to Homey suddenly and also fixed Homey Pro (2016 — 2019) Changelog | Homey

7187

Sorry for double checking :cry:

Thanks for the link, will read them

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7188

New app update (:green_square: LIVE: 3.32.8):

Changelog:

NEW:
1: None

FIXES:
1: FIX: Indoor Cam P&T E220 on/off


If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)


You can install the test version by clicking the link above and press install

Don’t want to be part of this test version? Install the live version → https://homey.app/a/com.eufylife.security/

7189

@Chris_nl @naehle @Rick_D please check out the latest release :slight_smile:

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7190

Thanks for the support it works :+1::ok_hand:

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7191

i can confirm - works again! :slight_smile: (tested with 3.32.9)
thx so much for your effort!

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7192

3.32.9 working like a charm!

Thanks once again!

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7193

Seems to work fine again! Thanks for the quick fix :+1:

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7194

The on/off issue for Indoor Cam is fixed. Thank you very much. I still have the issue of snapshots not updating though.

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7195

@Akeran good to hear!
Which issues for the snapshots? I tried to search back in the topic, but couldn’t find a message from you about that

EDIT:
Got it: [APP][Pro] Eufy Security - #7029 by Akeran
Can you send a diagnostic report when it doesn’t update.

also please check this: [APP][Pro] Eufy Security - #7114 by martijnpoppen

7196

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Maybe it’s related to what you said about overloading.

7197

@Akeran will check!
yeah users are allowed 60 snapshots per 20 hours. So if everybody does that the servers won’t handle and i need to increase. So i’m thinking what i can do to improve this. I don’t mind to host this service but i increased it already 3 times in a year :stuck_out_tongue:

7198

@Akeran can you send a new report after taking a snapshot, and can you also share your flow?

I only see event image related messages