[APP][Pro] Eufy Security

Apps
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4156

Hey @martijnpoppen

I updated the app at work this morning and tested it immediately. The behaviour was the same as described earlier. Just got back from work and tried again. Again the same result.

I made a report.

ca7c7cd7-7509-491d-80bf-6c4beeb05696

4157

@JWB really strange. Already had contact with other Eufy devs and the fix is implemented in the library im using.

Can you try a repair of the Homebase. If that doenst work iā€™ll check again.

Will also try to update my Homebase to the same firmware

4158

@JWB updated and got the same issue. :confused:

Will check

4159

I have a problem with the homey app, in last few days I can not use homey to turn on or off the cams. In homey it does turn them off and on but in the eufy app it seems like nothing is happening. I reinstalled the app added the devies and created new user but does not seem to help. Do you have any clue?

Thanks in advance

Additional info:
Homey pro(2016-2019)
Early 2019
Version 10.0.0

App version 7.3.0.1253

Eufy security app:
V3.16.10

4160

Maybe ask directly in the relevant thread, include your Homey version and app version + share diag. report with the developer.

1 Like
4161

Thanks for the replay I added the additional info.

4162

Yeah but I wrote : Maybe ask directly in the relevant thread - I see you have updated your original message instead.

Also there is no diag. details - go to the EUFY app, press CREATE DIAGNOSTIC REPORT, enter details of your issue and in best scenario, go to the thread I posted you, include your message there + include diag. id and hope that Martijn will comment on your issue (Iā€™m sure he will)

2 Likes
4163

@Ilyas theres a issue with the newest Homebase firmware.

Iā€™ll push a fix for that today. Probably that will resolve your issue

edit: fix is pushed this morning and should auto update :slight_smile:

2 Likes
4165

New app update (LIVE: 3.17.1):

Changelog:

NEW:
1: NEW: p2p data encryption for firmware 3.3.0.1

FIXES:
1: -



If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)


1 Like
4166

@JWB I can confirm this version works :slight_smile:

I didnā€™t update the library properly :man_facepalming:

4167

@martijnpoppen I got a notification from my Homey that the app had been updated. Immediately tested it and it works again. Thank you very much.

1 Like
4168

@JWB Awesome! sorry for the troubles!

1 Like
4169

Thnx it helped! Working like charm again thnx :slight_smile:

1 Like
4170

Hello, i upgradet to the new homebase and it can identify people. But i can not find the tag ā€œa Personā€ anywhere in my logic variableā€™s? i want this to open up a gate (eventualy un the future i hope on license plate detectionā€¦)
afbeelding

4171

Hey @Yov
The next card in your flow should have the person tag available

4172

Martijn,
it is not in the list ( this is an example i took)

afbeelding
afbeelding855Ɨ531 39.5 KB

4173

@Yov Removed backyard from the input field, it will show up on top of the lsit

Itā€™s a flow specific token and itā€™s not available on the device variables

4174

New app update (LIVE: 3.17.3):

Changelog:

NEW:
1: -

FIXES:
1: FIX: Security modes: prevent OFF mode when no keypad connected



If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)


1 Like
4175

I feel stupid nowā€¦

1 Like
4176

@Yov no worries! Every app works in a different way.

2 Likes