that is a homey diag report. I cannot access that. You need to create the report from menu “More…” → Apps → Twinkly → Gear Icon. there you can also enter a short message which will be sent along the diag report.
This should work just fine. Can you please PM me with details on what device, firmware version and so on you got. And Please repeat the test and create a diag report for the app as well please.
I will do a retest after work today. I have not seen this problem before.