[APP] Aeotec - Intelligent automation - by Aeotec Group

Aeotec - Intelligent automation

Appy by Aeotec Group

This discussion is started to centralize all Questions, Answers and Information in the Community around the Aeotec app and devices.

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This topic is not actively monitored by Athom or Aeotec . If you have issues with this app, please report it here: Aeotec support or here: support@aeotec.freshdesk.com mentioning the version of the app + a good description of the issue.

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Forum Discussion

Initial Discussion created by @Dijker with info from the community
(btw, this is a WIKI post. Everyone (with the correct authorizations) can edit this post and add points if u like! Else, ask any Moderator to add/update/correct this Discussion. )

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As I have seen a lot of topics with single questions and many times topics with different follow-up questions I suggest to centralize this. Lets try if this helps the Community finding their answers.

Have been struggling to re-include a Aeotec Motion Sensor6.

One of my 5 sensors (all USB powered) was locked in motion alarm state, so I (foolishly) decided to remove it from Homey, reset the devise and re-add it. I have tried everything multiple times:

  • reset the devise (once done the LED goes thru a rainbow pattern)
  • PTP Homey. Even waited a full night
  • tried inclusion with the sensor touching Homey (distance zero)
  • disabled ALL App’s in Homey, but Aeotec. PTP and tried to include
  • contacted Athom support (Homey is not doing anything strange)
  • contacted Aeotec support (reset the devise and do a PTP on Homey)

All has failed. The sensor LED blinjks green radidly, stating it is in conclusion mode, but than nothing happens anymore; Homey shows the first step of pairing and then nothing happens. It never includes the device. Athom says that Homey is not getting any comm from the sensor.

Any kind soul here have a tip to get this sensor working again?
I do remember someone else having an issue, but can’t find that post anymore

Thanks!

Only see “including” in this description, but it is also very important, that the device is excluded before including (can be done via Developer zwave ). Also exclude a zwave device if it has never been included or/and after a reset.

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I removed the device via Homey successfully. After that I reset it several times. It should be an alien to my (or your) Homey.

Checked the z-wave list (Homey Developer Tools) and the sensor is not shown there either. So, I guess it was correctly removed.

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Just for info: The first step of the inclusion procedure of Homey (green ckeckmark for no. 1), is an exclusion process of this device. The second step is the inclusion process.

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