Aeotec multisensor 7 doesn't reset vibration alarm in Homey and motion sensor doesn't seem to work

Devices
1

Hello,

I recently acquired an Aeotec multisensor 7 and in the Homey interface it always shows its tamper/vibration alarm as active and doesn’t seem to deactivate it. I also suspect that this prevents the motion detector from triggering because the motion detector triggered once (during setup) and then never again. The same thing happened when I disconnected the sensor from Homey and then re-connected it (in an attempt to deactivate the vibration alarm), a single trigger and then nothing anymore (vibration alarm triggered again). Does anyone have any experience with these sensors, and if so, does anyone know how I can fix these issues?

2

Had a similar issue with my multisensor 6.

See: Aeotec multisensor 6 blijft in bewegingsalarm

I believe I reset the sensor and that solved it

3

With a rest, do you mean the “soft” reset (holding the start button for 5 seconds until the LED turns orange), I already tried that and it doesn’t seem to work.

Or a “hard” reset? Holding the start button for 20 seconds in order to revert to factory settings? (I have not tried that yet).

I was also thinking of removing the batteries and inserting them again after 19 minutes or so, if nothing else works

4

It is in the post @Eternity linked to

EN: “Press “wake up” button until LED indicator turns yellow/orange”

Do both in that order I’d say, when the wake up button procedure didn’t help.

5

Thanks @Peter_Kawa for the he extra information

6

The wake up procedure (orange LED) didn’t work.
Then I took out the batteries (since the hard reset is only adviced if the hub has failed according to the manual, which it technically didn’t). This was very hard to do because they are packed very tight in there. I put the batteries back in and now both the vibration sensor and the motion sensor are stuck. (Is this device always so unreliable…?)

I’m planning to do a hard reset later…

7

Ok, none of that worked… The vibration alarm just keeps going off and there doesn’t seem anhything I can do to stop it or to reset it. It just refuses to listen. And my motion sensor still refuses service as well. Sometimes it briefly reports when I wake the sensor up with the button (the orange LED thing) or when I re-insert the batteries but apart from that it just refuses to do work. The last thing I tried was reset the sensor to factory settings (holding the button for 20 seconds until blue LED flash), take out the batteries, wait a few hours (to clear the cache) and then re-insert the batteries and pairing it using the older S0 pairing (the checkbox under advanced options when pairing) because I thought it might be a faulty s2 pairing that caused the problems and…nothing!! Same story! I’m really starting to think I may have a faulty unit there because this just cannot be normal.

8

Ok, I connected it to USB power and that finally got rid of the vibration alarm (I also simply deactivated it so it won’t get stuck again). Problem is: now that I’m back on battery power the motion sensor does not report. It reported frequently and consitently when on USB power and now seems to refuse to function when switching back to batteries. (I keep posting here of the progression so it might serve as a documentation for others with similar issues)

9

Did you already try to replace the battery for a new one, even if the currently used battery was new?
Sometimes “new” batteries lay around for years in warehouses or stores.

10

No, I haven’t yet.

Could that really be the source of the issue though? Because the other sensors (Humidity. Temperature, UV and light) report just fine. Also,Homey’s battery indicator says the batteries are at 100%.