- Hold your Homey upside down for 1 minute to enter recovery mode.
- When Homey enters the recovery, please open your mobile app and tap “More”. After this please tap your Homey’s name beneath your account name, and tap the “Plus” icon to add a new Homey Pro.
- Connect your Homey app to your Homey’s WiFi setup and then to your own WiFi. After checking for updates, please select “No” if you are prompted to restore a backup. The Options button in grey should become available after this. Tap “Options” and choose to download a full software update.
- When this process is done, please check if your Zigbee issue still persists.
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