Hi all, I’ve been using Homey pro (early 2019 model) for 2 years now. Suddenly I have problems with the Zigbee network. This problem occured overnight, while I was working abroad so my wife became angry :slight_smile: Anyhow, all Zigbee devices are unresponsive. I tried the following without succes…

I already pointed that out:wink: [image] Peter_Kawa: If this does not solve it

If this does not solve it --> support@athom.com

[image] Wolter: “This gives an error message.” “Gives an error during installation process.” It would be useful to share those errors with the rest of us.

This trick solved the problem for me and other people: Hold your Homey upside down for 1 minute to enter recovery mode. When Homey enters the recovery, please go to setup.athom.com with a laptop or desktop. Select your preferred language, Press the ALT (Option on Mac) button to make continue in b…

Thanks for your help! Just received a mail from Athom, they adviced to solve it this way too. First I wasn’t able to connect my (recently bought) Windows laptop to the wifi of HomeySetup. I tried the same with my old laptop and this worked, apparently my new laptop does not support older wifi tech…

Nice to hear. Maybe you’d connect your new laptop to 2,4GHz next time. Athom’s not very clear about Homey’s 2,4GHz WiFi adapter quirks, in combination with “modern” dualmode/mesh WiFi networks. And it’s not consistent. Some report no issues using dualband during setup.

Your solution: “Choose deleting all data (for a factory reset).” My solution: “When this process is done, please press the button “keep your data”, and let Homey finish the setup process.” To me it seems the difference is to keep or not keep the data.

Had the same problem as Wolter (Angry wife :slight_smile: ) and tried the above procedure from my Windows 10 PC. After entering WIFI-information (and holding ALT-key), I never got further. NEXT-button was grey. Tried same procedure from iPad in standard browser … and it worked !!! Thanks for the…

Hmm tried mac device, windows 11 laptop and an iPad… all 3 didn’t work. I still have an older iPad laying around, but no means to “alt/option” click. Any tips or can I also use the app and recover? (I do have a back-up subscription)

It all can be done with the mobile app nowadays. So no hussle with the ‘alt’ buttons anymore. [image] [HowTo][Pro] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile Tutorials This option is only for Homey (Pro) models “Early 2016”, “Early 2018” …

Zigbee network failure

Questions & Help

Peter_Kawa November 28, 2022, 2:59pm 12

It all can be done with the mobile app nowadays. So no hussle with the ‘alt’ buttons anymore.

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Zigbee network failure

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