Where are they unresponsive? There was a cloud issue today, so if they were offline in Google Home or Alexa then it was caused by the cloud outage.
Yes, we got the picture now.
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I’ve also done the reset. It’s not great.
First Homey Chose channel 25 where my Hue Bridge is already on. That killed everything. After a few resets it landed on channel 20 where it was before reset.
Generally, the add device dialog never finishes. That’s true 100% of the time for both Matter and Zigbee devices. I’m on Homey app beta and Homey Pro stable. After waiting a bit, I can terminate the add device dialog and most of the times, the device is successfully added.
I’ve added 4 Ikea plugs as routers and then battery devices. I haven’t added all yet because the Zigbee network is terrible. Before everything was super snappy. Now I have to press a light switch several times, close and open a door several times for the device to respond. Some devices cannot be added back at all and some devices can be added but do not work.
Also Matter over thread is acting up. 3 routers and 2 buttons. 1 of the buttons can be added, but do not work at all.
I also noted that my Zigbee devices moved position in the dev tools. Are they being sorted under the router device that currently route the traffic?
If so, 24 battery devices opted to talk directly to Homey and only 3 currently use a router.
That might explain why all Zigbee are so sluggish in response?
On the other hand, I had 23 devices directly to Homey before reset as well and everything worked beautifully with another 10 battery devices compared to now.
The question is, what can I do about it?
The Zigbee devices look to be sorted based on alphabetical order of their IEEE address.
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Yes, correct
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Great find, thanks!
First I thought the Zigbee network needed a day or two to settle in. But it’s more than 2 days now. What can I do to get the snappiness back into my Zigbee network?
I just started having a similar issue, I installed shs added my bridge and everything was working great but now all my zigbee devices time out, I I i can not generate a diagnostic report since it errors with overload me, I can add them back to my homeypro 2023, I bought a new bridge just to be sure since I got my orignal bridge when they first offered it in the US.but same results. I’m hoping someone can figure out what happened…im running shs in vmware workstation
Same issue here, migrated from HP2023 to HP2026, zigbee devices wont repair or pair again after a zigbee network reset
Are you sure you have performed a Zigbee reset? If so:
- Did you wait until Homey removed all your Zigbee devices from the Zigbee overview in the Zigbee section of the Homey Developers Tools?
- Did you check whether the new Zigbee channel selected by your Homey - after the reset - is possibly conflicting with e.g. WiFi? Normally you would want Homey to use the same Zigbee channel as your old Homey. You can perform another another reset to have Homey select another channel (you might have to reset several times to get to the desired channel);
- I assume you powered down your old Homey, otherwise it may cause conflicts.
This topic is about unavailable Zigbee devices and not being able to pair new and repair existing devices after a restore, without performing a Zigbee reset. The Zigbee reset is the work-around to get things working again.
Replying to my own question.
It turned out some neighbours have some 2,4GHz wifi radios set to 40MHz bandwitdth on the upper channels, covering Zigbee channel 20. Did another few resets to land on channel Zigbee channel 15 and now all devices are snappy again. (except a couple IKEA Matter over Thread devices)
I’m happy the house is working again after 5 weeks. But it leaves me wondering how Athom possibly could have missed this in the QC process and why, after 2 months of the new HP26 being on the market, there is zero official communication to anyone.
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Homey should have a “verify devices” tab or something. Where it queries each device and compares what it gets back to a current-status info block. Something to test the whole setup to validate it’s all working as it should.
I just backed up my 2023 and restored to a 2026 and it looks like it went well. No devices at all with red triangles. But I knew the Samsung Q-soundbar would be trouble because SmartThings. It did NOT have a red triangle.
So I still have to check every single device to validate each one is OK. That’s a pain, Homey should be able to do that by itself.
Thanks for your reply, after the Zigbee network reset, everything had to repair what is normal, but every device gave a error when repairing.
After informing Gemini, it told me probaly one of the Zigbee devices was flooding the network with pairing requests so every other device gave a error while repairing.
So i took the power of one of the cheapest outdoor smart socket (Ledvance outdoor socket) wich is not in the market anymore and voila, it worked out. Every device repaired with ease.
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