Since yesterday evening I have (quite a big) Zigbee problem. It is fully down/not responding. Other radio’s seem fine (wifi, Z-Wave, etc), but none of my Zigbee devices respond. The mesh seems fine in developer tools: [image] Strange because the mesh displays routes through Ikea light bulbs who …

Hi @Henk_Renting , i had sort of the same issue on after a few days of good working zigbee (after the update to v5.0-rc50). Athom support suggested me the procedure below which fixed it for me (all devices and flows stayed in tact): (google translated it, was too lazy to do it myself) Submit an …

@Henk_Renting my response was not directed to you only and I do understand that if Homey fails to respond it will result into a burden at home. Moreover, my response was and is intended to ensure that people finding the recovery steps know they first need to contact Athom, provide the diagnostics l…

Thx @TedTolboom I fully agree! :smiley:

You have to give it to Athom though: They sell you this “plug and play out of the box-one ball to rule them all” wondermaschine that actually works mostly because of a community effort. Then they create exiting experimental versions that people try in desperation to fix their problems, leaving peo…

I guess most of us agrees with @Henk_Renting

[image] BSA: That is a brilliant business model :wink: Is it? What you bought was a Homey with the firmware it came on. What you signed for when you turned on experimental updates was a version that contains bugs. I don’t think you pay a dime for probably many manyears development in V5 which…

@Henk_Renting +1. @MarcoRuiter -1, wrong door, this is not the smartthings forums, but please, complete your toxic crusade by highlighting my typo’s.

today night my zigbee is fully down. I recovery mode and reinstall update but not fix my issue I deleted all plug aqara and Philips and resets them I want to pair again but not doing homey. I think My homey zigbee issue becauseI try to add hue plug hue hub I can… someone any ide

Did Homey get the latest firmware installed automatically last night? (8.1.3l Sometimes Homey needs a restart or a PTP. (Turn of Homey for about 12 minutes and put back the powersupply) Did you try another power supply with 5V and at least 2A?

Not last night updated 8.1.3 maybe 1or2 of March. I will test it you say and after writing what happened

Zigbee fully down

Questions & Help

Peter_Kawa March 5, 2023, 8:10pm 25

Start in recovery mode
Then do “full software download”
Solved many “dead” zigbee issues

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Zigbee fully down

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