End of 2025 I was perfectly using my Flow with Zendure App, saying that : When My hyper2000 charge level is 90%, then start charging my car, until Hyper2000 charge level is 10%, then stop charging.
Received even a notification on my smartphone, when charge was starting. Perfect.
But this winter, not enough sun, so the Flow was never activated.
Sun is back, but flow isn’t working anymore : The Zendure app has a bug, Hyper2000 stays at 0% charge Level, and charging Status stays “Inactive”, even when the Hyper2000 is charging…
I tried almost everything… removed the Hyper 2000 from Homey, remove/reinstall the Zendure App, change My Zendure Region from Global to France, totally remove and reinstall the Hyper2000 on my smartphone, etc…
In Homey it always stays at 0%.
I tried in MQTT Explorer, I correctly get the “ElectricLevel”.
So it seems definitively Zendure App bug.
So no changes have been made to the app in the meantime.
Perhaps something has changed in the communication with the Zendure Cloud on the side of Zendure?
My recommendation is to contact Zendure support if no other user comes up with a solution. You can find the contact details in the Homey App Store.
Hello. Same problem, and I’ve tried several methods, but the results are the same.
After contacting Zendure, here is their response: it seems to be due to the API.
Thank you for your patience.
Regarding the issue you reported where the battery level information cannot be retrieved in Homey Pro and appears as “not activated,” we have submitted the case to our technical team for further investigation. According to the current check results, the system can correctly recognize both AB batteries, and the connection between the devices is functioning normally. Therefore, no abnormalities have been found in the device’s own communication or recognition.
As you mentioned that some control commands (such as setting the AC output) can be executed normally through the Zendure 1.05 app in Homey Pro, but an issue occurs when reading the battery data, this situation is more likely related to data retrieval or API compatibility on the Homey platform application side. To further confirm the situation, we recommend that you also contact Homey’s customer support team so that they can check the data reading behavior of this app on the Homey Pro platform.
In addition, if you receive any feedback from Homey later or if you need our assistance to further investigate the issue, please feel free to contact us by email. We will do our best to cooperate and help move the troubleshooting process forward.
If you have any other questions, please do not hesitate to contact us. We will be happy to assist you.
Kind regards,
After a lot of testing, debugging, and a few mail to Zendure Support, they just sent me this today :
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Hello,
Thank you for providing such detailed information and for your efforts in troubleshooting.
The good news is that our development team is targeting a fix for the next Homey app update, expected around June. Once this update is released, it should restore proper SOC and status reporting for your Hyper2000 and SolarFlow800 devices.
In the meantime, you can continue to rely on the official Zendure mobile app for accurate SOC and device status.
