Hi
Sorry if this is obvious but I cannot find the information anywhere.`
I’m running 13.2.1, however, I have a message saying 13.4.0 is available. I’ve restarted the server and closed it down and restarted it, but there has been no version update for SHS. Am I running the latest version (13.2.1) or should it have updated to 13.4.0?
Also, are there any version/release/changelog notes for Homey and, in particular, SHS?
Many thanks
Stephen
Changelog:
Update instructions can be found on the installation guide for the platform that you use.
Thanks for getting back to me so quickly.
I’ve checked the pages you recommended, but I am still unclear as to what version I should be on.
I increased the memory for the machine to 3Gb from 2Gb, as I have seen other SHS users report this being a restriction on updating the VM to a new version, but I am still running 13.2.1, which is 3 versions down.
The Changelog for SHS does not have a specific entry for SHS, so I have taken the info from the Visit the Homey Pro and Homey Pro mini Changelog. Is SHS running slightly behind this?
Thanks
Stephen
I don’t understand what you mean. Changelog is here:
The Homey Pro and Pro Mini are running a completely different version of the Homey software, that’s why there’s a separate changelog for SHS.
Most probably @Stephen_Petitt didn’t bother to scroll down 
and only the links to the other platforms catched his eye:
When scrolled down a bit:
Here’s the KB article for Homey SHS VM’s (guessuming you’re running a VMware/VirtualBox VM):
Forum topic:
Topic posts mentioning “update”:
https://community.homey.app/search?context=topic&context_id=146434&q=update&skip_context=false
Hi guys
Thanks for your continuing efforts to help me.
Just to clear up the changelog, when I viewed the page, it filled the window with just the links to the other pages due to the resolution I have to run it at, due to my eyesight. Mea culpa, I didn’t scroll down, so sorry about that.
According to the changelog, my SHS should be on 13.4.0 and I am still on 13.2.1.
Is there a delay between the release being announced and it becoming available for install? I’m based in the UK.
I’ve checked the startup logs for the machine and there are no errors being reported. Would it be a warning? What should I be looking for in the log?
As previously mentioned, I have increased the machine’s available memory from 2Gb to 3Gb as I have seen others report that this can interfere with the update process if there is insufficient free memory.
Any other things I can do.
Many thanks
Stephen
if you’re running on windows/vmware etc, check how much free storage you still have within Homey. That was for me always the issue after a little while, the homey-shs vm filled up easily to max because of all kind of unused docker images. When it has no more space, it won’t upgrade.
@Stephen_Petitt additionally this is a way to delete old images:
You can also consider increasing VM virtual disk size and after that, increase the linux partition of the VM
Thanks for the additional replies.
Turns out the machine was 8.5Gb running in a 3Gb space, so it’s not surprising it was not updating.
I have tried compressing the VMware machine and reclaiming space in it, and I have got it down to 7.5Gb.
I can’t understand why it is so big. I do not have a lot of devices, about 20, and I am only running about a dozen apps.
If I were diagnosing a real machine, then the first thing I would be looking at would be a memory leak; second would be duplication of content. But I don’t know Linux, and I am not sure these problems would be obvious even if I did.
Unless anybody has a bright idea, I think I will have to start from scratch again and reinstall. It will be very frustrating if I have to do this, as a network problem meant I had to re-add 75% of my devices and I have only just got it all working again.
Stephen
Looks like it is start from scratch.
The virtual machine is now so big that it won’t start on the physical machine due to insufficient space.
I would try moving it to another machine with more memory just to try and capture some of the information in it, but it looks like there are files that are outside the SHS directory, so I can’t just pick it up and copy it across.
Stephen
The DB and files are in /home/<current user>/.homey-shs/
Thanks for this but I think this is a Unix reference and I am running Windows 11.
Stephen
Maybe in %appdata%\homey-shs or %userprofile%\.homey-shs?
Thanks for getting back to me again.
Unfortunately, things have moved on and the SHS I was running will not even boot now, so I have had to start again, but now I am stuck with multiple SHS’s registered to my account. I can’t delete the original one because it has a subscription against it, except when I click on the Manage Subscriptions link it tell me there isn’t one.
The multiple SHS’s mean I can’t connect Homey to Google, which is essential for my smart home, so I am stuck waiting for Athom to sort it out (hopefully).
Stephen
not sure what happened over there but did you by any chance move the .homey-shs folder to a different setup? If so, in your list of homey-shs servers at the athom account page, the original one (the one you moved the .homey-shs folder from) is still being the active one in fact, eventhough it runs on other location at your place, it still has all the data from you original server (if you indeed moved that folder).
Other question, you say your SHS won’t boot, but if i understand you correctly, you have multiple shs’ installed, none of them will boot? What is your exact setup? Windows and vmware workstation?
NCV64
Thanks for replying.
I think there was an error being reported in my original SHS following a crash several months ago that was not being reported on the VMware console; this filled the “disk”. I made the mistake of trying to reclaim free space from the “disk” rather than expanding it, although if there was an error it would have simply been delaying the inevitable. I assume that doing this corrupted the machine in some way, as after freeing 1Gb of space the machine would not boot at all.
Two of the extra machines, were because I could not get into them from my main machine, I think the web app must have still been locked to the original SHS but I did not realise this and thought I had done something wrong so I deleted them and started again, eventually the penny dropped and I re-booted my main machine and had no problem accessing the, by then, fourth SHS.
Current status is I have been able to delete the two extra SHS’s I created, leaving me with the original and the latest machines. I can’t delete the original as there is an outstanding subscription on it; however, when I try to look at the sub the system reports there isn’t one.
The double SHS appears to be stopping me from linking Homey and Google Home.
Stephen
I trust Athom will be able to solve that for you following the support request we discussed earlier in this topic: Multiple SHS's - How to delete - #2 by SunBeech.
