Websocket error

Questions & Help
1

Since a few days I am getting a websocket error when opening the web version (my.homey.app) on my ipad.

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A thread in german seems to talk about the same issue, but different situation and behaviour

  • i have 3 homeys, all at the same account. When I open the web version I can access the remote one without problems but the 2 on my home network both give the error (so is it related to my network?)
  • When I restart my homey (via the app) I can shortly access it also via the web, but shortly after it fails. (Does a reboot also affect the router connection?
  • when I reboot my rooter same behaviour, shortly accesible
  • When I switch to 4G iso wifi, it start working
  • When I switch on VPN, it starts working
  • When I switch to safari privat mode, it starts working
  • Clearing browser data & cookies, no change

I did not change anything on my network and did not do any software uodates on homey (is on manual)

2

I have the same since today (on my iPad)

  • when I switch on VPN then it does work.
  • When I use Chrome instead of Safari it also works (without VPN)
3

:face_with_diagonal_mouth: I did not do updates on my iPad either…

Does homey connect differently when on a local network. (Maybe Athom is (finally) working on improving the local connection…?

4

I updated Homey to 12.7.0 om Monday but the problem only started today.

5

My 2019 homey is still on 12.4.6 and having the issue…

6

Hi! I am not able to reach my Homey Pro 2023 in the web app anymore. The iPhone app and the iPad app looks like it’s working fine. But when I try to log in to Homey in the browser I get a message saying “Error websocket error” and a Retry button. I have tried to restart Homey and the router but its not making any difference.

7

I have narrowed it down even more. Looks like there is an issue with Safari on my Mac. It works in private mode, but not in standard. I have cleared all history (cookies and web site data) but there is no change.

8

I have tried to turn off iCloud Private Relay and now it works. So it looks like it has something to do with that.

9

That also works for me :grinning_face:

10

That work for me too, but found a better solution.
After looking into your tip.

Apparently the homey web app does not work properly with private relay anymore.
Apple has a support site on this subject, On that page I found how to temporarily switch the “hide IP address.

That also solves the issue and you don’t loose private relay for all websites:

  • Click the icon on the top of your web page
  • Then click the three dots (more button)
  • And select show IP address

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1 Like
11

Great!

12

I’ve experienced the same. Restarted about everything in my network. But switching of iCloud private relay did the trick. Homey on web wasn’t affected via MacBook, online on iOS/ipad is. Now a few days later, it works again with Icloud Private relay on. Maybe it was just a glitch or bug?

13

I’ve the same problem. But not on iPad and/or safari. I’m on Windows and use Firefox and Edge. Any idea?
Thank you all.

14

Problem still occurs here too, but the trick still works.
I guees it might be related to the local access that is being rolled out