I have been if not happy but content Homey user up till week ago Sunday. My setup includes roughly 50 zigbee and 40 z-wave devices. With Z-wave devices have never had any issues but Zigbee-side has been a bit annoyance. For Zigbee, there are 33 routers, out of which 10 are smart plugs. Pain point has been connection from the house to separate warehouse/garage. With careful positioning of (Osram) plugs have been able to conquer the 8 meter distance between buildings. Bought some Tradfri routers to support the mesh better, and it looked very good. Had actually a week without any devices dropping of the mesh (as far as can self detect - flows working as expected) .
Then came thunderstorm… Electricity went off couple of times for short period with closest strike 3 kilometers away. After storm. Homey was up and responding but Zigbee mesh was mess. What i could notice was that nearly all plugs were not responding, even ones in 2 meter distance from Homey. Did PTP, waiting 15 minutes to cool down. That did not help with plugs. Re-paired all of them ( side comment: re-pairing is just pain in the ass because flows need repair too) and to my surprise everyone seemed to work. Then did a fast reboot and verified all devices and flows worked. Problem solved, i thought. Until the same situation happened next day, and day after. Now i’m in a situation where for example in one room, 2 meters away from Homey, surrounded by 3 plugs, flow lights up Philips bulb often with 5 second delay, sometimes right away and sometimes not at all. Same happens everywhere, it’s as if signal is very slow.
I’m trying to understand what tools there are for troubleshooting the problem. Now it feels as if its just trial-and-error and even then cannot be sure if a particular chance does really fix things. Some notes:
- https://developer.athom.com/tools/zigbee does not show Zigbee routes. I am pretty sure i have seen it displaying route similar way as Z-wave- page does, but now it looks like in attached picture. When entering the page, can see with Chrome dev tools that something is going wrong which maybe explains:
- I don’t see anywhere any place where could look for the logs. Am i just blind or are we all?
- The performance page does not show anything which is alarming. Apps are behaving. From the system page can see that user processes take roughly 4%, system 5%, rest idling.
- I cannot find a place where to send support request to Athom. Tried support.athom.com but no link or button to start a request. If somebody knows where that can be done, please tell.
If the storm broke devices including the hub, then obviously would need to replace them. Now i don’t really know which (if any) of them are broken and which are just having standard Zigbee hiccups.
Anyone having troubleshooting tips, feel free to tell…