The zigbee of my homey says it is busy

[Thali]

The homey doesnt work the way I want. It says the zigbee is busy. First it didn’t work… also Philip Hue didnt work. I am new and not very familiar with how this works.

[Peter_Kawa]

Please read this and provide us with some more specific info. Thanks

[Tip] Problems with Homey?

When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili…

[Thali]

I have a Homey pro, Early 2019 it says… software version 7.3.0, yhe app 6.11.2.893. We tried reinstall, add a new homey, reset the zigbee. But nothing works

[Peter_Kawa]

Thanks.

@Thali

also Philip Hue didnt work

Which of the 3 apps? With or without the bridge?

Can you show a screenshot of the “zigbee is busy” error?

Did you tune wifi/zigbee channels (and check your neighbours’ wifi channels too!)

• Interference check
• Background
• Hints

Did you report the whole issue at Athom also?
https://support.homey.app/hc/en-us/requests/new