Tado flow trigger "turned on" every 15 min

I have a flow that is triggered when the heating is turned on. This worked ok for years, but since I started using the heating this winter, the flow is triggered every 15 min.
I contacted Athome (because it’s their app) but still haven’t heard from them.
Is anyone else experiencing this issue?

I think without at least a screenshot of your flow no one can tell? :wink:
Do you use the tado app, or tadoZones community app (just to make sure)?

This flow runs every 15 min.

It’s the"official" app by Athom

I just added a note in the advanced devices app, as I was also struggling with the if target temp changed. in my case it works sometimes, and slowly, but not always:

I am pretty sure it’s an issue with the app.
I made a new flow with the same trigger as shown above and with the only action to write to the timeline (notification)
In the timeline exactly every 15 min. a message is written. When I restart the Tado app, that’s the starting point of the 15 min. cycle.

If you’r sure it is an App error, then contact Athom:

Ondersteuning

Heb je een probleem met deze app? Neem contact op met ons support team zodat we het probleem kunnen oplossen.

Ga naar Homey Support

EDIT: you already did that, sorry

Like said in my starting post, I reported the problem to Athom a while ago, but didn’t get a response.

I was curious if other people where facing the same issue as I don’t want to uninstall and reinstall everything if it ain’t gonna fix the issue.

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Is your thermostat working as a switching thermostat or as a modulating thermostat?
Is this probably changed?

It’s modulating. No changes since installation.

Do you have a Tado (not X) system?

Yes, I have a Tado(not X), but I don’t have the Tado App installed on my old 2016 Homey because small memory, I can see my Tado on Home Assistant.

Sorry, I have no idea what the course of your problem is, maybe the length of the ON period gives an indication?

There seems to be a new value been sent around every 15 min:


Maybe that’s the reason.

Oke, that’s unfortunately. Would like to know if I am the only one experiencing this.

Is that data from HA, or from Tado?

In Homey the 15 min. cycle depends on the start of the Tado app. So when I restart the app at xx:21 it triggers at xx:36, xx:51, xx:06, etc.

I will wait if someone with the Tado app can confirm/decline of this is an app issue, otherwise I guess I have to reinstall the app and recreate all my flows.

Thanks for your input!

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Try the tadoZones app, Wilco. It can run next to the Athom app, simultaneously; so no need to uninstall stuff when testing.
Curious if it’s tado, or the Athom app.

Yes, that’s a HA graph.

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Thanks, I will try.

I did see that app but from the info page I noticed the “turned on” and “turned off” cards are not shown. So I thought it could not replace the “official” app.

But good to know I can use both apps side by side.