Shipping Delay?

Questions & Help
1

UPDATE 20 November 2024:
All resolved. Thanks everyone.

Hello everyone, does anyone know what is the usual turnaround time for Homey device delivery? I ordered one 9 days ago, haven’t received anything - not even a tracking number. Sent an enquiry to the support 4 days ago, no one replied yet.

What else can I do?

2

In The Netherlands it is usually delivered next day. But who knows where you live… it could take more time is that is on the other side of the world.

Usually support will answer in a couple of days and they are the only who can help you as this is a community forum.

3

From my experience, when I placed my order 9 months ago:

  • No confirmation email received. Not even in junk folder.
  • Tracking number received 8 days after I placed the order
  • Parcel received 9 days after the order was made. At that time I was living 1h30 driving distance from The Netherlands

Not the best experience to start to be fair. Fortunately things got better once I got my hands on Homey :+1:

Can you see your order and tracking number from the link below?

If not, I would contact Homey support

4

@Dijker @Didier_SmartHome thank you. I can see my order details within my account, but no tracking details, it says “processing”.

I already contacted Homey support 5 days ago and then yesterday too (separate tickets), but no reply - hence my post here, hoping someone from Homey might reply here.

5

Beside more patience on your order and support ticket, there is not much more you can do unfortunately.

Be aware of the below when contacting their support:
One tip: Our ticket system pushes new tickets down to the bottom of the list every time you comment within the same ticket. Unless there is an urgent reason to send additional information (for example stopping an order cancellation), please refrain from sending additional messages within your ticket, as this will make your waiting time much longer than it has to be.

It will eventually arrive and you will have fun once you receive it.

Meanwhile I recommend you to read some of the knowledge articles / best practices articles here so that you can starts properly on day one.

6

Can someone please tell me how long it takes to fulfill an order on the website? I placed an order 10 days ago, and it has the same status.

7

You need to contact Athom, this is a community forum.

1 Like
8

Therefore moved / merged to other recent topic.

And Renamed: Ordered Homey (Pro) online, Wat is the expected delivery time
Was: Shipping Delay?

9

Also:

10

Thanks for helping and getting back to me, but I ordered a Homey Pro, a bridge, and the ethernet adapter on 11/11/24. It only says processing. I have sent them countless emails, and it seems they are either as laid back as one could be or do not care. I am starting to hate these people without even getting to know them. I spent over $500 on their website for the first time, and this is an awful first impression. The next thing I’ll do is change them back and forget all the Homey experience.

11

Sorry, I meant to charge them back…

12

Just flagging you for visibility @Emile