Secuyou Matter Lock getting timeouts

Questions & Help
1

Hi,

I have a Secuyou lock integrated as a Matter device in Homey. It has been working flawlessly for almost a year. However, in the past few days, I’ve noticed that I can’t control it anymore. The only error message I receive when trying to lock it is: “Timeout after 10000ms.”

The lock and my Homey Pro 2023 are very close to each other, about 1.5 meters apart.

When I try to re-pair the lock or remove and reinsert the batteries, it works for a few hours before the same error message appears again.

This is a really frustrating issue because it seems like there’s nothing I can do to fix it myself. I’ve also reported this to Athom.

So, my question is: Has anyone else experienced similar problems with the Secuyou Matter lock or any other Matter devices?

2

Had the same problem the last few months. Tried to remove and pair the lock but the pairing process stops when the lock is added to the thread network.