Hi there
I bought 2x Ring Keypad (v2) 14 days ago.
Unfortunately, I find that they are very unstable.
I have taken them both and placed it close to my Homey 23.
I have tried restarting App Heimdal and then Ring Security.
Many times this causes the units to work for a few hours. After that, one is dead and the other is working. Mysteriously, they switch to work or not.
There is basically only one keypad that works (and this switches between each other).
Sometimes one lights up red in the diode, while most of the time it freezes and does not respond at all. (I disabled Disabling âUse Proximity Detectionâ)
I have repeatedly: Removed the devices from Homey, Factory reset both keypads and restarted the Heimdal app and then Ring Security app. And reinstalled the devices again. Unfortunately, after a few hours I find that one device (randomly which one) does not work - BUT still responds (sounds) when I press.
When I try to press the device which works in the following modes: armed, shell protection and disabled - both keypads respond (sound and Heimdal) with lights and diodes. Which indicates to me that there is indeed a connection between the devices.
I have considered buying an AEOTEC RANGE EXTENDER 7, but since both keypads are about 10 meters away from my Homey 23. I donât think itâs my Z wave, the connection is too bad. Nor because they both seem to react when I switch between the different modes.
Can anyone confirm that this app can handle 2 x keypads at the same time?
Have I overlooked something?
And is there a solution that allows both keypads to be used?
Finally, thank you for a super cool app, which I really hope I can use to its full potential!
Homey Pro (Early 2023)
Version 10.0.2
Manufactorer ID: 838
Product Type ID: 257
Product ID: 1025