I know I have to contact support to have the Homey that broke down removed, but to do so I have to included a diagnose report that I can’t create as my Homey broke down… So what now?

Or try it yourself. Open the Homey selection [Screenshot_20210828-085731_Homey] Select the offline Homey [Screenshot_20210902-174500_Homey] Aand tick the gear in right top [Screenshot_20210902-174400_Homey] BTW: If I remember correct, it is automatically removed when registered by another…

Don’t know why Athom can’t remove your broken Homey from your account, they should be able to do that w/o you sending a diagnostics report you obviously can’t send. [image] Remove Homey from system Questions & Help Someone wrote a while ago the same question, and answer wa…

Just send an e-mail to support@athom.com

And what happens if u fill in 12345 at the report number?

Because the form insists on a diagnosis file… But the issue is solved.

For anyone: I can skip the diagnostic ID by just entering a dash - on the suppport form.

[image] [HowTo] Removing Homey (Pro) from your Account Questions & Help As there have been several questions here on the community: For Homey (Service) aka the Cloud it is a little different.

Remove homey from account

Questions & Help

Dijker August 19, 2024, 6:33pm 10

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Remove homey from account

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