Yesterday I lost connection with my Bridge. I pulled out the power cable for a couple of minutes to restart it. Now I am stuck with a red ring. I can see that it is connected to the router, but apparently not the internet.
Any tips? I know red ring is a known issue for the bridge, but not how to solve it.
I think you are a bit to sensitive or the problem is that English is not my first language. I did not come up with a irritated supply to you. I was trying to help nilsml and is really irritated on Athom that they do not update their status pages when there is problems. Would have saved a lot of time.
Try to connect to an other datacenter when it seems Sweden related?
Move your location close to one of the two other datacenters @ California or Frankfurt, and maybe, I expect it connects to the datacenters there.
@ mobile app: …More > Settings > Location
Move the map to a location
Ofc, move location back to home, when Sweden datacenter is OK again.
I have the same problem. Came home from vacation, wanted to see the temperature (Netatmo app) but homey was offline. When I restart the bridge (yes I have waited about 20 minutes) the light (whiteish) goes around for about 30 seconds, then the ring turns red, slightly pulsating. I also live in Sweden. Have no clue how to connect to the bridge In any way, to make changes, see status and so on. I have used bridge for several months. I suppose I also have to make a report to Athom…
I got this answers from Athom:
It annoys me that they haven’t written more about it under “status”. You can read that problem reported about red ring… but nothing more, so I thought it was another problem. Took me a couple hours of troubleshooting, just to know it’s not problem with my system.
Good morning Andreas,
Thank you for reaching out to our support.
Thank you for reporting this issue, and our apologies for your inconvenience!
This issue is already reported by other users after server maintenance ended and Development is working hard to fix this issue.
We hope to be able to fix this issue as quickly as possible.