Red ring no connection and USB tool error: error-e-001-x

Questions & Help
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1

I updated my Homey Pro (Early 2023) through the phone and after that I got red-ring and no connection.

I’ve tried the USB tool with 7 different cables (C to C, A to C) in all different ports on my PC and a macbook. I get the error message “error-e-001-x” regardless.

Has anyone been able to fix this themselves or is sending it back to support the only way?

2

Welcome to the Homey Community
This looks like an serious problem probably not solvable by the community.

Please contact Athom support.