Problem connecting over WAN/Cloud

Questions & Help
1

Hi,

I’ve been using Homey for a couple of weeks, and I really like it. I got a few issues, but compared to my previous system it’s a dream.

When I try to access my Homey when I’m away from home I usually gets that its offline, and I have to retry 1-3 times before it connects wich is a bit frustrating.

I also noticed that push notifications can arrive hours late when I’m not home.

Network setup is Unifi router, switches and APs and WAN is 500mbit fiber.

Anything I can do to solve these issues?

Regards Mattias

2

Try a delete and reinstall of the app on your phone.
That sometimes helps.

3

Do you have any no-standard stuff in your network in geysers to vlans, static routes, etc?

(asking since you have a Unifi router)

4

Homey is on IoT vlan cut off from native vlan. But got full access to internet. Nothing really which should cause this.

5

But worth ruling out as the cause…

6

For the sake of testing can you put homey in your native lan? Regardless if it appears to be the cause, I can assist you with this.
Can you pm me your ip-plan, vlan-plan, routes and firewall rules as per on your router. (can be obfuscated if you prefer)

Edit: the native lan on unify has a special status and is handled slightly different than the non-native vlans by the configuration software.

7

It seems to work good now though, I’m not able to reproduce the error. Havent changed anything in my setup.

I’ll get back to this if problems return, thanks.

8

Glad to hear :slight_smile: