New E-Mail 
Get your updated power adapter
Hi ,
Our new-and-improved power adapters are available at our warehousing partner, and ready to be shipped to you! In this email, you can find your personal coupon code to order 1 free power adapter, or a year of free Homey Pro Back-ups, if you want.
Your coupon code:
Option 1 — Free replacement adapter
To get a free replacement adapter, add it to your cart using the link below, and check out. The link should redirect you to the right type of plug for the power adapter, and include your coupon code.
Please check both before checking out, so you’re sure you’re getting the right power adapter. You can always add your coupon code in the last step of the check-out if it doesn’t auto-apply using the link.
Order your free replacement adapter here:
Option 2 — Free year of Homey Pro Backups
We know some users already sourced a different power adapter to work with Homey Pro. To prevent us from shipping unnecessary devices, you can also opt to get a year of free Homey Pro Backups, instead of a new power adapter.
If you want a free year of backups instead of a free power adapter, order it here:
You can use the coupon above if it does not auto-apply.
Please note that we recommend getting the new power adapter if your Homey Pro shows signs of underclocking. This might prevent encountering ‘weird’ or unexpected behaviour in the future. If you’re in doubt what’s right for you, choose a replacement power adapter.
We want to apologize again for the situation around Homey Pro’s power adapter. Needless to say, we also wish this wasn’t necessary, as there’s a lot of extra time, effort and (shipping) costs involved in this endeavour.
Providing you the best Homey Pro experience possible was always our number one priority though. And that includes the full performance of our new hub.
Enjoy your new Homey Pro on full performance!
— Stefan (and everyone else in our team that put in a lot of effort to make this right)
PS — in case you want to manually select your power adapter region: Type-C (EU) Type-A (US) Type G (UK) Type I (AU)
