Password not recognised

After a recovery, the Homey fails to recognize the WiFi password. It does work correctly on the guest network. But whatever procedure I follow, typing, copying from clipboard, it only returns: password seems to incorrect.
The password does contain not only Alphabetic and numbers but also other characters.

Could be a bug?

Homey Pro early 2019, all updates have been applied before the Recovery.

:cry: Hugo

Like what? “Normal” characters like ?, !, - etc. should work, but I could imagine that using accented characters (é, ø, …) or emojis might cause problems.

Sure.

So, temporary change your wifi pw to 1234 and try again. Then you’ll know what works and what not :facepunch:

Thanks for the reply. On the same modem but on the guest network connection does work. Simpler password.

Hugo

Time to issue a support request telling Athom that some passwords cause issues.

1 Like

@Robert,

Thanks for the encouragement. Has been done.

Rgds Hugo