Only 3 devices show up in google home after pairing/connecting

Questions & Help
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1

Hi There,

I have connected to my Homey Pro (Early 2023) devices from Hue, Lidl, IKEA, etc. Both lamps and power switches. All works fine within the Homey app.

When however connecting Homey with Google home I am only getting 3 connected devices and the rest of my devices are shown as offline. Furthermore, my Google Nest doorbell is working in Google home but is giving an error message in Homey.

Does anyone recognize this issue? For what its worth I have only connected Homey to Google home (I removed the connection with Lidl, Hue etc. assuming it would all go via google home. The automatic sync between Homey and Google home is activated.

Thanks in advance,

2

What happens when you long-press one of the offline devices in Google Home and click on the settings icon in the top right corner? Does it say that it’s connected via Homey?

You can also say “Hey Google, synchronize my devices” to manually sync devices if it isn’t working automatically

I also have an issue with Google that my devices respond very slowly and sometimes the Google Home says they’re offline, but I think that is unrelated.

3

It says its unable to reach the device. I have tried syncing manually too but no luck.

Like there is a bad connection between Google Home and Homey for some reason.

4

That’s strange, have you tried reconnecting your account (in GoogleHome: Add device→Works with Google→Homey→Reconnect)

5

I can’t proof it, but disabling my phone’s wifi and using 5G data connection got me going when things refused to cooperate.
I think this way you force G & H to use their cloud services.
Cloud AND wifi probably “confuses” stuff when setting it up / repairing it.

6

Are the devices always offline or is it sometimes working? I also have an issue with Google Home but there is sometimes says that a device is offline or it’s taking a few seconds to complete the command. In my case it only happens sometimes

7

I have the same issue. All Philips Hue devices appears as offline in Google Home but even other brands as Nexa, Frient (smoke alarm) and Telldus.
Tried to both remove/add and reconnect the connection between Homey and Home with no luck.
Somehow my door lock Yale Doorman (connected through Homey) is online as usual and still can be voice controlled from Google Home.

8

My issue is primarily latency, not that they’re not working. Most of the time Google can control the device just fine, but it takes more than 5 seconds to do so. It usually only took 1 or 2 seconds to control my devices.

Sometimes it says that the device is offline when asking Google to turn off my light, but then after a few seconds it turns it off anyway.

To me it feels like it’s become slow since this outage:

But that might be a coincidence.

9

Update: I have removed the switch and connected the Homey directly on the Modem. Syncing is working for now.

10

I had the same symptoms as you describe the first days , but after reconnecting I can´t even get the devices online.

11

What you describe is exactly how it performs for 5 years with my Pro 2019.
Plus every now and then it says “Homey is unavailable” but Homey performs the commands anyway.

12

I also have a Pro 2019, but for me it was working fine for 2 years until this issue started. Today I didn’t have the issue, seems to be solved for me

13

Oh it’s not all the time, Sven, or on a daily basis, but it happens too often to go unnoticed.

At some point I stopped looking for solutions and accepted it is far from perfect, but good enough for how I use it.