Normal push notifications are silent on Android

Questions & Help
1

My phone is a Galaxy S21, and the Homey app is version 8.0.2. Homey Pro 2023, but the issue was there also on the old Homey before I migrated.

I’m having an issue that normal push notifications generated from a flowcard have no sound. The phone vibrates when the notification is activated, but there is no sound. Sending a push notification with morse (not something I’d actually use, but I tested it now) also just cases vibration (with the correct morse pattern), no sound.

What is weird is that if I generate a push notification with an attached image (from an IP camera), there is both sound and vibration, so there shouldn’t be any permissions issue (all permissions are on, and I even tried disabling and re-enabling them again, but that made no difference).

Has anyone had this issue, and found a solution?

2

Go to Android app settings for Homey App.
Select “notifications”.
Scoll down to “categories”.
Select a category (on the left, not the toggle button).
There you can choose independent settings for categories.

Nothing has changed. This are Android user settings. So perhaps you changed something accidentially.

3

No, I did not. All categories (there are four on my phone, Image/Text/Vibrate and TSLocationManager) are turned on, and always has been on.

4

I deleted all the app data, which basically is the same as a reinstall, and that fixed it.

However, the normal push notification and the push notification with an attached image has different sounds. Probably always was like that, but I have no idea why.

5

Interesting… I never change sounds,
So I just checked, and the all sounds are the same: “Standard Sound”, except for the text-notification, it has a “Sound delivered by app” setting.
I’m on app version 6.x, but I assume they didn’t change the sound settings on v8.x

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6

Aha. I didn’t actually go all the way into that sub-menu (it is easy to forget that even if there is a slider button on the right side, pressing the line itself gets you into a sub-menu), so it is possible that somehow the text notification had been set to silent (not on purpose), and when I wiped all the data to start over, I got all the default values again.

And now you also explained why that sound is different, it is simply because Homey for some reason decided to have that as a “Sound delivered by app” instead of the standard system sound.

Now I only have two categories as well, “Text” and “Image”. The other two (“Vibration” and “TSLocationmanager”) have disappeared, not sure why.

1 Like
7

Thanks.

Yeah they become available after the first notification.

No clue what’s the reason, I also can’t find a sound setting for text-notifications from within the Homey app.