It is now 27 days since I asked Homey for help with: “Something went wrong”. How long do you others have to wait to get help? 11.10.2023 Hi Jan, Thanks for reaching out! Your request (110695) has been received and is being reviewed by our support staff. Please note that we are in the middle of …

Usually between 2-3 max. You can’t do anything, by replying your message will get even lower priority (based on the statement). You can check on https://support.homey.app/hc/en-us/requests , what’s the status.

Hello Sharkys. Thanks for the information Status: Request is open Hope the long wait does not mean that they do not know how to solve the problem? :joy:

And what is your ticket about, can you re-share it here ? Maybe someone will know.

[image] Sharkys: And what is your ticket about, can you re-share it here ? [image] Something went wrong - Unable to make flows Questions & Help I suddenly got a problem with Homey. Homey works perfectly on our 2 android mobiles. But on my MacBook Pro I can only see …

Update 07.11.2023. “SOMETHING WHENT WRONG” - Issues: Homey Web: I have only acces to my devices in reduced size. I get a black screen with the text “something went wrong” when I select the normal size devices. 3 I get a black screen when I try to create flows. 4 I have no acces to Insight. I h…

I wonder if this first (resolved) issue is the cause of your problems: [image]

Unfortunately, I cannot figure out how to change the configuration? I am very careful about testing configuration changes that I cannot see the consequences of. I have somewhere between 50 and 100 different devices that are configured with a lot of flows that control most things in our smart home.…

Hi Jan, [image] Jan_Severin: Homey app 2. I can create and edit flows but not advanced flows. That’s normal, advanced flows are web app only. [image] Jan_Severin: I have no diagrams. What do you mean? Something else than Insights? [image] Jan_Severin: I have no acces to Insigh…

[image] Peter_Kawa: Also no Insights @ mobile app, when you go to device settings, and hit the graph icon at the bottom? I can’t find a menu for Device settings in my app My app has not got the new insight icon? [Screenshot_20231107_172844_Homey]

[Screenshot_20231107_175644_Opera] Thanks, I get access to insight, but as you say, it doesn’t solve the problem of the App not showing the icon

No feedback from Homey

Questions & Help

robertklep November 7, 2023, 12:04pm 5

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